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Monday to Friday from 9:00 AM to 5:00 PM PST Saturday and Sunday we are closed.
Thank you for visiting PlayMusic123!
Our company was founded on September of the 2003 in Los Angeles, CA. Since then, we have successfully shipped more than 350,000 orders. Whether you are looking for guitars, basses, violins, cellos, wind instruments, band instruments, microphones, accordions, speakers or any other musical instrument, we have exactly what you are looking for. Our Mission is to offer the best prices and selection on musical instruments along with an excellent customer service.
For PlayMusic123 Excellence is not a quality is an obligation, we pride ourselves in bringing you these quality products at great low prices and service.
What makes us different from the rest?
We are music lovers, but customer listeners as well. We share the customer first mentality which has allowed for the success we’ve had. Our commitment of providing the best customer experience makes us who we are.
Unlike many other companies, we stock our own inventory and are able to provide accurate and prompt service.
Our broad knowledge in the music business, for over 20 years now, has allowed us to accommodate customers all over the globe. PlayMusic123 ships internationally.
When you purchase from PlayMusic123, you are getting exclusively Brand New products for pennies on the dollar. We never sell seconds nor do we sell defective or used products.
Why shop at PlayMusic123?
Two simple words. LOW PRICES! Let's face it, everybody wants a bargain and our purpose is to give it to you. Our ability to source products allows us the opportunity to pass huge savings to our customers. We sell musical instruments found in retail stores for up to 70% off.
In addition to our low prices, we have built a stellar reputation for speed, quality, and superb customer service. PlayMusic123 is now privileged to have a great customer base and an AMAZING inventory of Musical instruments.
Everyday Low Price Guarantee
100% Satisfaction Guarantee
45 Days Satisfaction Guarantee
All of our products are available for a limited time and sell out quickly. So come visit us often to check out our latest specials and price reductions.
If you aren't sure what you need, or cannot find what you're looking for, please contact customer support and we'll be happy to answer any of your questions.
We thank you for visiting these pages and we expect that your visit in our store can be the best possible experience.
For any questions or queries, please email us at Sales@PlayMusic123.com
- Returns Policy
We guarantee that all our items are as described and 100% customer satisfaction guaranteed.
Refund: If a refund is desired, please contact us at sales@PlayMusic123.com to obtain a Return Authorization number (RAN) number. You must return the package in its original packaging and condition within 30 days of purchase. The buyer is responsible for all shipping expenses.
Returns: All returned merchandise must be in original purchase condition with the original packaging and product intact and include the original receipt/invoice/packing slip to be eligible for credit. Returned merchandise must be in our location within 30 days from the date of purchase. All returns that are eligible for credit are subject to a 15% restocking fee. PlayMusic123.com will issue credit upon approval of returned merchandise excluding restocking fee. When you return your item we recommend you insure the package for the same amount you paid for the order, damaged merchandise will not qualify for refund.
Additional fees will apply if any of the following occurs: Returned merchandise has broken parts. (Strings, bridge, tuner, bow, etc.) The returned merchandise is otherwise considered non-resalable, or must be sold as "used". If you have any concerns or questions in regards to our returns and exchange policy, please contact us at before purchasing.
Shipping Damage: PlayMusic123.com will cover items damaged by the shipping carrier unless the carrier is the US Postal Service or if the item was shipped using your shipping account/carrier. The procedures to replace a damaged shipment are as follows:
1) The shipment recipient must call the appropriate shipping carrier as indicated on the shipping label; FedEx at 1-800-GoFedEx, UPS at 1-800-PickUPS. The recipient must give the shipping carrier the tracking number(s) on the shipping label and request a pick-up because the item(s) was damaged during shipping. This first step must be completed within 5 business days of the shipment's delivery.
2) After FedEx or UPS picks up the damaged shipment notify us of the situation via email at Sales@PlayMusic123.com. Include order number and your purchase order number as well as a description of the damage.
3) PlayMusic123.com will replace the shipment at no additional cost after PlayMusic123.com has verified that the shipment's item(s) was in fact damaged during shipment. This process may take 2 to 3 weeks.
Note: PlayMusic123.com will not cover a shipping damage return and/or replacement in which the customer and/or our client fail to follow the proper procedure.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.