- $4.99 –
- $4.99 Shipping
- Email This Seller
M-F 8:30 am - 5:00 pm EST
Thank you for shopping with us at Gem Avenue
We take pride in our Quality items, Competitive prices and exceptional customer service. We hope you find your shopping experience with us here at Gem Avenue to be a good one, and should you have any questions or concerns please feel free to contact us via phone or email. We look forward to assisting you and ensuring that you are a satisfied customer not only at the time of your purchase but after as well.
- Returns Policy
Please return items with in 30 days from the date you received the item. Shipping charges for returning items is buyers responsibility unless we shipped you a wrong item or a defective item. In that case please email us to firstname.lastname@example.org and we will be happy to email you a Shipping Label.
Once we receive the items we will process with in 3 - 4 business days.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.