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Action Packaged, Inc. has been exceeding shoppers' expectations since 2001! Over 30,000 satisfied customers have taken the time to leave us glowing feedback on other popular retail sites after they made their purchases with us.

We are very much looking forward to exceeding your expectations when you place your next order with Action Packaged, Inc. on newegg.com.

If you have any questions or suggestions about Action Packaged, Inc. or you have an inquiry in regards to an order you placed with us, please email your personal order manager at priority1question@actionpackaged.com and we will be happy to assist you.

  • Feedback
  • Returns Policy
On-Time
Delivery
84.25%
Product
Accuracy
88.19%
Customer Service
Statisfactory
86.83%
2,634 Reviews (78% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 980
Anonymous
Ordered on 5/5/2017
Late, but excellent service 5/25/2017 12:45:13 PM
The product wasn't sent out for nearly a week, but the matter was resolved speedily as soon as I messaged them about it. Their customer service team were responsive and great to work with. Product arrived within a few days of the email, and was functional and exactly as described.
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Gary C.
Ordered on 5/13/2017
Very poor and underhanded tactics 5/25/2017 10:34:54 AM
I ordered a phone from this company thru Newegg. 3 days after purchase I had heard nothing so I called Newegg and asked them to find out what the problem was. The emailed this company and asked for them to expedite the order. The same day I received an email from Newegg with tracking info. said my phone was shipped and be delivered in 7 days. A couple of days later when I clicked the tracking I found that it had never been shipped only a label created. So I waited for the 7 days in case the tracking was in error. No phone. So the day after the scheduled delivery date I checked tracking and now it said not shipped and unknown for the delivery time. So I called Newegg again and asked them to please just cancel the order and I would just buy from a different vendor.
They agreed and sent me a copy of their email to Action asking them to cancel the order and send a refund to me.
12 hours later they shipped the phone. I could tell by checking the original tracking and now it has a delivery date of 7 days from now.
I have yet to receive it but I already purchased a phone and plan on returning it as soon as it arrives but i'm sure they wont give my money back.
  • No
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  • No
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Robert M.
Ordered on 4/30/2017
user 5/24/2017 6:51:34 AM
used for a vinyl set-up w/a sub-woofer love em!
  • Yes
  • Yes
  • Didn't contact
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GREGORY W.
Ordered on 5/4/2017
sold me an open box item, i paid for new item 5/24/2017 5:44:00 AM
i called New Egg and they wrote the seller and I supposed to have a new item. they are trying to work out a 150.00 refund. I paid 400.00 for the supposedly new item.
  • No
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Anonymous
Ordered on 5/3/2017
Poor service, not using again 5/23/2017 9:36:39 PM
After reading the product description, ordered the item. The box came on time, but the description and capabilities did not match the new egg listing. I sought a return, mailed back and communicated the tracking number. After confirming receipt of the return, nothing was processed and they kept my money. I will not be using these companies again.
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PEDRO B.
Ordered on 4/26/2017
5/23/2017 6:22:26 AM
They never deliver the product.
  • No
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  • No
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Ronald B.
Ordered on 4/28/2017
Never buy from action packaged 5/19/2017 10:17:56 AM
Never buy any items from this seller. Horrible customer service, good luck trying to get a hold of anyone there. I ordered a new printer and received a used defective one instead. Then I had to fight to get a full refund from them.
Do yourself a favor and never buy from action packaged inc.
  • No
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  • No
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Rogers B.
Ordered on 4/27/2017
5/18/2017 11:03:37 AM
I had no problems with this order. Every thing was eggcellent
  • Yes
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Sterling K.
Ordered on 4/25/2017
Can't say 5/12/2017 1:06:54 PM
I have not reserved my package and still waiting.
  • No
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  • Didn't contact
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Gerald T.
Ordered on 4/22/2017
5/11/2017 12:31:21 PM
Received item works like it should okay
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Brandon M.
Ordered on 4/22/2017
Impressive 5/11/2017 11:30:50 AM
I would have never thought that I would received an email from the seller to ask about my small tube of thermal compound. Shout out to Monica at Action Packaged INC for your great customer service.
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Anonymous
Ordered on 4/24/2017
5/11/2017 6:20:21 AM
I purchased a small tube of Arctic Silver 5. Tracking shows it made it to my house, but no package arrived... So I waited a few days - still nothing. I contacted the seller and got a very nice message back the next day from Action Packaged apologizing that I had not received the item and promised to ship me another. It's a $5 product, so that was nice of them... Didn't expect it.

It's been over a week now and still no thermal paste. I ordered the same product from Newegg directly and have since received my purchase.

Maybe this one got lost in the mail too, but I've never had this happen to me once before let alone twice on the same product... Just saying.

Going to avoid 3rd party sellers and anyone who ships with USPS from now on, not worth the hassle.
  • No
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Kenneth C.
Ordered on 4/11/2017
IT Dept 5/5/2017 7:54:02 AM
Item came very quickly and was in perfect working order. Fantastic seller and great customer support follow up just to make sure the purchase was a good one, even when not required.
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Ian K.
Ordered on 4/20/2017
An 8 year old product 5/4/2017 3:29:56 PM
Please take this product off your website. It's an ancient piece of hardware that barely works in modern systems, and they are still charging 2009 prices for it.

Unfair product, prays on the ignorant, I should have done my research before buying.
  • Yes
  • Yes
  • Didn't contact
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Tyler L.
Ordered on 4/21/2017
Shipped quickly, arrived as described 5/1/2017 6:27:21 PM
My order was shipped within two business days, and arrived on time. It was in good shape when I got it, and was exactly as described.

4 eggs because there was no expedited shipping option.

I would have no problem ordering from them again.
  • Yes
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  • Didn't contact
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Eric L.
Ordered on 4/16/2017
Great follow up by Monica 5/1/2017 10:44:43 AM
Good price on Netgear XAVB5421-100PAS AV500 1-Port Essentials Edition Powerline Kit.
Fast ship & great follow up by Monica.
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Gerard T.
Ordered on 4/12/2017
4/28/2017 4:28:10 PM
Ordered a Sony DVD for an older TV I had. Shipping box OK. Inside was a Sony DVD box with
h a brand X DVD inside. Tried DVD player anyhow to see if it worked. It appeared to have a head misalignment as video and audio was very jerky. Called customer service who corrected matters immediately. I would buy again with this commendable customer service.
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Richard C.
Ordered on 4/6/2017
4/27/2017 6:20:23 PM
I had questions about my order which were promptly answered. I wouldn't hesitate to order from them again.
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Anonymous
Ordered on 4/6/2017
Good customer service! 4/27/2017 6:13:31 PM
Order was not initially received due to usps losing the package. Action Packaged immediately shipped a replacement without any hassle. Good customer care.
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Christopher H.
Ordered on 4/6/2017
Great service and delivery 4/26/2017 1:33:10 PM
Definitely will shop with this vendor again. Fast delivery and great customer service.
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