- Returns Policy
It's simple. We want you to be happy with the purchases you make at California-Toys.com!
The exchanges will be made right away.
Returns must be sent within 30 days of original shipment and be in same condition as when received. Shipping & handling fees are non-refundable unless return is due to our mistake.
Attn: For items over $25:
If you received wrong item, we will take care of it immediately at absolutely no charge to you.
If item is defective/broken, please contact us for possible factory/shippers warranty/insurance, which would save shipping costs and time.
All others will be subject to a 20% restocking fee and all shipping costs.
The refunds are processed within 10 business days, after the item received by us. Maybe longer during Christmas rush.
All questions are welcome to help you make an informed decision.
Please email with any concerns, we will do our best to make your shopping experience with us pleasurable.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.