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Feature Products

Troy DPH11 11' Drywall Lift Panel Hoist Jack Tool
  • $219.99
  • $149.99 
  • Save: 32%
  • Free Shipping
Troy DPH11 11' Drywall Lift Panel Hoist Jack Tool

Monday – Friday  ( 8:00am – 5:00pm PST)

Factory Authorized Outlet (FAO) began as a small company with a big mission: Provide Shoppers the Best Products at the Best Prices. FAO is proud to offer top products at competitive prices. Shopping should be a simple and enjoyable process and that is what FAO aims to do. FAO is now a premier seller Nationwide and is able to maximize it's logistics and shipping process to exceed customer expectations. FAO stocks most of the items it sells in it's 110,000 Sq. Ft Warehouse however it also utilizes shipping directly from the Manufacturers warehouse in order to minimize transit times. All items that are sold by FAO carry the full manufacturers warranty and a 30 day satisfaction guarantee.

Rest assured, that when you buy from Factory Authorized Outlet you are getting:

* Top quality products at competitive prices.
* Pre & Post Sale Support - Buy with Confidence
* Full Manufacturer's Warranty - Standard with every product we sell.


Return Policy

At Factory Authorized Outlet, we want you to be happy and satisfied with your purchase. Our return policy gives you 45 days from the day you receive your purchase, to either exchange, receive store credit, or get a refund. All you have to do is ship the product back to us.

Return Eligibility:
Your item must be in new, unused condition, and with the original packaging. A Return Merchandise Authorization (RMA) must be obtained for all returns.
A few exceptions:
• JPW return policy (Jet, Powermatic, Wilton, and Edwards)
• Power Equipment (products that use gas and oil) –Power Equipment products are not eligible for return once it has been oiled or gassed. Once oiled or gassed it cannot be shipped by law. Factory Authorized Outletwill help facilitate the repair of the product. It needs to be taken to an authorized service center for any repairs or technical assistance, which may be covered under warranty. There are no exceptions to this rule.
• Any food or food related product cannot be returned for health, safety, and sanitary reasons. Factory Authorized Outletwill exhaust all options to make sure the product works and that you are satisfied.
• Clearance Items are final sale and cannot be returned.
• Scratch and Dent Items are final sale and cannot be returned.
• Special Order / Built to Order items will have a 35% restocking fee.
• Customized Products cannot be returned.

Damaged and/or Defective?
If your item was received damaged or defective, we will either fix the product or exchange for a replacement. All Items will be inspected and/or tested upon return. Upon inspection, if your product is not defective or damaged, you may be responsible for the shipping cost of the returned product to you or a refund minus a 20% stocking fee. All products must be returned with original packaging, accessories, and documentation. A Return Merchandise Authorization (RMA) may be obtained by calling our Customer Service Team at 800-629-3325 with your order information.

Factory Authorized Outlet c/o Returns Department, 5798 Ontario Mills Pkwy, Ontario, CA 91764


Changed your mind?
1. Call our customer service team at 800-629-3325 to request a Return Merchandise Authorization (RMA)
2. Pack up your item, insure your package, and send to our fulfillment center.
3. Once returned in resalable condition, we can issue a full store credit or issue a refund for 80% of the purchase price after shipping.

Factory Authorized Outlet c/o Returns Department, 5798 Ontario Mills Pkwy, Ontario, CA 91764

Want an Exchange?
1. Call our customer service team at 800-629-3325 to request a Return Merchandise Authorization (RMA) and to discuss the product that you would like to receive.
2. Pack up your item, insure your package, and send to our fulfillment center.
3. Once returned in resalable condition, we will contact you to have your new item shipped.

Factory Authorized Outlet c/o Returns Department, 5798 Ontario Mills Pkwy, Ontario, CA 91764

  • Feedback
  • Returns Policy
255 Reviews (82% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 81
Herb W.
Ordered on 2/19/2017
Delivery and shipping fine, but not too easy contacting them 3/9/2017 9:39:03 PM
Had what seemed to be a fuel leak inside the fuel hoses, and tried to inquire with the company, but didn't get a response. Just as well, because on closer examination the leak was apparently from some oil that was smeared on the fuel line and not gasoline. The wet appearance gave me concern that it was leaking fuel after my test of the unit, but turns out it's fine, and luckily didn't require any help from customer service.
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Justin F.
Ordered on 2/2/2017
2/20/2017 2:47:23 PM
Asked for refund and they shipped it out anyways, so I sucked it up and kept it since they were gonna charge me a 15 buck rerouting fee on a 17 buck item.
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0 out of 1 people found this review helpful. Did you?
Richard M.
Ordered on 1/11/2017
Great generator, great price - just add oil, connect battery and LPG, and push to start... 1/28/2017 8:19:19 AM
wheels and handles took a few minutes longer... worked as advertised, and ran my appliances just fine!
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Anonymous
Ordered on 10/31/2015
Sales order number: 246270176 11/24/2015 9:18:04 AM
Got the wrong item, returned it for credit over a week ago and still no credit issued
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0 out of 2 people found this review helpful. Did you?
Chris
Ordered on 9/5/2015
Yamaha EF200IS 9/23/2015 3:47:06 PM
Shipped in a timely manner and received when expected.

It arrived in a Yamaha box that was a bit beat up(the box, not a mark on the generator) but nothing I wouldn't expect from something of this size and weight with a cross country trip from California to Massachusetts. Certainly not the sellers fault, maybe Yamaha should consider using larger staples.

All said and done, I have zero hesitation ordering from FAO in the future.
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Kevin
Ordered on 6/17/2015
Worst Company Ever! 6/26/2015 1:30:16 PM
I ordered from them because I thought I would receive great service from a NewEgg third-party merchant. However, my order was updated with the WRONG tracking number. Now I'm on the THIRD week trying to get a hold of them and neither NewEgg nor Factory Authorized Outlet will respond to my inquiries. NewEgg just sends out an email. They have my payment of THREE HUNDRED dollars. The tracking information is for an order out in Virginia while I reside in California. Never will I order from NewEgg or this third-party vendor again!
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1 out of 3 people found this review helpful. Did you?
Stephen
Ordered on 4/26/2015
Excellent Service 5/19/2015 1:19:55 PM
Caster damaged in shipment (50lbs of steel with half-inch Styrofoam-manufacturer's packaging), called, no fuss, they promptly shipped replacement. Very pleased with Factory Authorized Outlet. Price and delivery time were good, too.
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Mike
Ordered on 2/26/2014
Great 12/3/2014 9:59:12 AM
I got this in 3 days and it has been great, my son in law had to borrow it for a week and love it. It was quiet running and he love to be able to run on Propane gas and ran over 20 hrs per tank(20lb).
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Alex
Ordered on 11/18/2014
Exactly what I expected 11/24/2014 5:00:15 PM
Thank you!
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Pat
Ordered on 10/12/2014
Great heater 11/9/2014 5:11:04 AM
After RMA, since the the first heater can't meet set point, the second one works perfectly. FAO phone help desk is helpful and Melissa , their Claims Analyst did the rest. Thanks.
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Anonymous
Ordered on 7/18/2014
Poor Customer Service 8/12/2014 12:34:37 PM
Order and no response, had to get my credit card refunded.
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0 out of 1 people found this review helpful. Did you?
Ben
Ordered on 8/1/2014
Factory Authorized Outlet = Fast, Awesome Outlet 8/5/2014 10:34:27 PM
I love it when a marketplace seller exceeds my expectations. Superb prices, super fast shipping, to my door service without a hitch. Thank you FAO!
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HANGNAIL
Ordered on 4/8/2014
5/10/2014 2:58:47 PM
GREAT.......
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Anonymous
Ordered on 3/11/2014
3/25/2014 7:46:52 PM
got what i ordered
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Peter Z
Ordered on 12/31/2013
Problems in Extreme Cold 2/19/2014 10:02:37 AM
I bought this generator for emergency backup. (I don't intend to use it otherwise.) When I received the unit, here in Utah, the highs were in the 20's and lows around 0.
I assembled, and attempted to start it using propane. No Luck! My neighbor couldn't start it.
After several phone calls to the seller, it was determined that because the temperature was below 40 degrees the propane didn't have enough pressure to start the generator, and the tech guy suggested I use gasoline to get it started and then switch to propane. (Wrong! I don't want to use gas unless absolutely necessary.) So we carried the unit, and propane bottle, into the house. The next day I opened the patio door and backed the unit up to it (pointing the exhaust out of the house) and after a few pulls on the rope it started.
My plan now is to store the unit (no propane) in the basement to keep it warm until needed, if ever!
Tech support is good. Unit has issues in extreme cold with propane.
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 12/30/2013
Thank You 1/14/2014 5:02:09 AM
Great service. Fast delivery
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Unhappy customer
Ordered on 11/15/2013
Terrible 1/8/2014 2:50:38 PM
11/15/13 - ordered iRobot Roomba 780
11/22 - Roomba 770 delivered instead
11/22 - requested RMA
11/25 - no RMA, reported marketpace problem to Newegg
12/4 - RMA issued
12/6 - sent the item back via UPS at Staples
12/10 - notified seller of the item being with UPS and tracking number
12/13 - item arrived to seller
12/18 - requested RMA update
12/19 - reminded seller to update RMA and refund the shipping expenses
12/20 - no RMA update; notified Newegg of marketplace problem
12/30 - no news from either the seller or Newegg; online chat with Newegg representative: don't worry, if there is an RMA, there will be a refund
1/2/14 - email from Newegg that my return was successfully delivered to warehouse
1/6 - refund received from Newegg only for the amount of the original purchase, even though the seller promises refund of shipment expenses due to their error
Bottom line: close two months of struggle with $500 out of my accounts during this time and down $32 in UPS charges at the end.
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3 out of 5 people found this review helpful. Did you?
Anonymous
Ordered on 7/23/2013
12/16/2013 3:06:18 AM
A part was missing from air filter but customer service resolved problem with out any drama. Most Awesome!!!

Great Customer Service
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Lightning
Ordered on 9/18/2013
18Volt Dewalt Battries 12/4/2013 5:23:44 PM
You couldn't beat the price, nowhere would love to see this promotion out again!
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kwag415
Ordered on 11/29/2013
Super fast shipping 12/2/2013 11:39:39 PM
got the item super fast!! thanks!
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