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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
- Returns Policy
You may return new, unopened items sold and fulfilled by OrangeOnions within 14 days of delivery for a refund or equal replacement. All returned items must be received at our processing facility within 21 days of delivery. If a return is initiated after 14 days, Orange Onions may issue a store credit depending on elapsed time and condition of merchandise.
A 15% restocking fee to all products returned for "buyers remorse" and includes purchases through eBay, Sears, and Amazon as well. This restocking fee also applies to orders through OrangeOnions.com that received free shipping. Shipping costs are non-refundable.
Products that are under warranty must be returned to the Manufacturer's Warranty Center.
All merchandise must be returned in unused, sellable condition with all original packaging materials included in order to receive credit. OrangeOnions inspects all returned items and reserves the right to award only a partial refund or store credit for opened or used merchandise.OrangeOnions does not accept returns after 14 days of receiving your merchandise so please inspect all products upon receipt.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.