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SkyHeliZ Seller Profile
Trusted by thousands of customers worldwide, SkyHeliZ is one of the leading companies that provides for all your Radio Control Hobby needs. We carry the hottest and latest RC Helicopters, RC Nitro/Electric Cars, and many others.
At SkyHeliZ, YOUR SATISFACTION is our number one goal. We want all of you to have a fabulous experience shopping online. We ship the exact and brand new items as you order and fast, quickly attend to your post-sales support, and refund you the right amount and fast. We treat our customers as if we were in their shoes. So, trust us and purchase from us. We value our reputation more than our sales.
- Returns Policy
Return & Exchange FAQ
A Return Merchandise Authorization (RMA) number before you send anything back to SkyHeliZ.Com. Return or exchange must be reported within 7 days after you receive the order. We reserve the right to refuse any package without a RMA number on it. 50% restocking fee will be applied to return without the authorized RMA number issued by us.
To obtain a RMA number, you may send us email at email@example.com.
After obtaining the RMA number:
a: Pack items being returned complete, with all manuals, cable, accessories, and etc. Items must be packaged appropriately so as not to incur physical damage during return shipping.
b: Include a copy of the original invoice. Include a note in the return package, please write your name, address, email, phone number. Write the RMA number on the outside of the package.
c: Send the item(s) back to return address on the label locate in Southern California, USA.
Once we receive your return, it normally takes us up to 5 business days to do the return inspection and process your refund or exchange. Should a replacement for a returned item not be available, a credit will be issued.
You will be responsible for the return shipping fees incurred to send the item(s) back to us including manufacture defects. Just like returning the item(s) at the store, the store will not reimburse you for your time and gas. However, SkyHeliz.Com will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.
If i do not like the item i received, can i return it for refund?
Yes, you can return it, however, for non-defective return, 25% restocking fee will apply.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.