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Monday – Thursday (10:00 AM – 5:00 PM EST) / Friday (10:00 AM – 12:00 PM EST) / No Weekend Hours EST
- Returns Policy
You may return items purchased from Road Entertainment for a refund or a replacement with the following requirements.
* All returns must have a Return Merchandise Authorization (RMA) number.
* An RMA number must be requested within 30 calendar days after the date of your purchase.
* An RMA number is valid for 14 calendar days after it is provided.
* A processing fee of 10 percent will apply to the cost of the merchandise being returned for a refund.
* Refunds are applied to the method of payment used at the time of purchase within 2 business days after receiving the returned merchandise.
* Only the value of the merchandise returned will be refunded, not the shipping cost.
* When free shipping was offered on the item returned for a refund, the original shipping cost that we paid the shipping carrier will be deducted from your refund.
* Merchandise that is defective upon receipt will be replaced.
* You may return defective merchandise for a refund, however the unit needs to be returned with all its accessories in the same condition as you received it. If anything will be missing from your return a restocking fee may apply.
* We inspect our packages before they leave our warehouse. If your merchandise is damaged during shipment by the shipping courier, please contact us immediately as we must be informed within 2 business days from the date of receipt for all damage/shipping related claims. Damaged merchandise will be replaced with the same model only. You may also return damaged merchandise for a refund.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.