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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

ATHQ is dedicated to bringing the most competitive prices and the best customer service to all of our clients. We are one of the biggest independent distributors of telecommunication equipment in the nation.

With over 20 years of experience in the telecommunications industry, we pride ourselves in providing only the best business telephone system products and VoIP telephone system products.

You can browse through our inventory to check stock and purchase phone system equipment online with ease and satisfaction. We provide comprehensive information such as business phone system brochures, phone manuals, compatibility charts, feature lists and technical support tips. For your convenience we also stock a complete inventory of telephone accessories. You may purchase a voice mail, recording device, cordless phone, headset, conference phone, battery back up, surge protection, or music on hold device to accompany your phone system.

We specialize in helping clients choose the correct small business phone system to fit their needs. We are driven to provide satisfaction to all of our customers.

Returns :
All returns must meet all of the following requirements:
1. Items must be returned in the condition they were received including all original packaging and accessories.
2. Items must ship in a packing box. Do not attached labels to original product packaging as this will change the condition of the item.
3. Items must be returned within Neweggs 30 day return time frame.
4. Buyer is responsible for all return shipping costs regardless of the reason of return.

Items that are defective can be returned for a full refund. Once the defective item arrives at our facility it will be tested by our certified technicians to ensure the item is indeed defective. Once the item is confirmed defective a full refund will be processed. Items that are retuned as “defective” but are not actually defective will be subject to a 15% restocking fee and cost of original shipping. Please read each listing carefully to make sure you are purchasing the correct item. If you have any questions about a product check the manufactures website for more information. All items returned for reasons other than defective such as Accidental Order, Better Price Available or No longer needed/wanted will be subject to a 15% restocking fee and cost of original shipping. If these items are returned in good condition and meet all of our return requirements the restock fee may be waived. Items returned outside of Neweggs 30 day return window will be directed to the manufacturer.

If you have any questions or concerns please contact us:


Merchant Team
American Telecom Headquarters
Newegg@ATHQ.com | 1-800-875-6052

  • Feedback
  • Returns Policy
On-Time
Delivery
97.67%
Product
Accuracy
97.67%
Customer Service
Statisfactory
100.00%
278 Reviews (90% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 33
STEPHEN H.
Ordered on 6/11/2017
Outstanding 6/28/2017 7:10:02 AM
There is really not much to say. A quality product with fast, safe delivery at a reasonable price. Very good value for the expense.
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Anonymous
Ordered on 5/29/2017
One of the best purchases ever. 6/13/2017 11:16:25 AM
I got this on sale for $20. We use it all the time and the sound quality for the size of this little guy is incredible. Such an awesome buy. Highly recommend!
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Bruce T.
Ordered on 5/23/2017
Awesome little speaker 6/7/2017 9:47:11 PM
Seller shipped speaker super quick, and item was as described. Definitely worth the $20 I spent on it.
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Anonymous
Ordered on 5/23/2017
Great sound 6/7/2017 5:47:58 PM
Great soumd from inexpensive Bluetooth speaker. Fast shipping and secure packaging. I can recomend this vendor to others who are looking for similar electronic devices.
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Charles T.
Ordered on 5/23/2017
Great seller, no issues 6/5/2017 4:22:33 PM
Item shipped fast as expected and arrived on time. Could have used a little more packaging, airpak or something, but item arrived in perfectly fine condition nonetheless. Very happy with my purchase.
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Keith P.
Ordered on 4/19/2017
5/4/2017 4:37:28 AM
Setting up phone lines on a VOIP system - no matter where you get them from, is one of the most complicated activities on the planet. There is no such thing as plug in and go.
The phone, however, is exactly as promised
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 4/10/2017
4/25/2017 5:06:39 PM
Excellent service. Prompt delivery. Well-packaged.
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Letisha U.
Ordered on 3/31/2017
Beyond Satisfactory 4/6/2017 6:38:25 AM
Not only did they help me figure out that they didn't do me wrong by not sending the power supply (I didn't know these phones didn't need them) but they offered to help me set it all up. really impressed by you guys!
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Jason S.
Ordered on 3/21/2017
Very good service 4/4/2017 7:46:26 PM
Items were delivered quickly and excellent condition.
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Anonymous
Ordered on 3/7/2017
Fast & Communicative 3/25/2017 4:22:04 PM
Requested 2 day shipping. Worked out PERFECTLY! Great items!! BEST Pricing!! 5 STARS!!!
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Jay T.
Ordered on 3/8/2017
GREAT 3/22/2017 3:38:33 PM
YES
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Anonymous
Ordered on 3/7/2017
It's working! 3/22/2017 2:33:03 PM
Got here fast, good packaging, new equipment, as described, so far so good!
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Gary M.
Ordered on 2/27/2017
Cisco Sucks 3/14/2017 12:29:21 PM
The WBPN doesn't work with model 7965. No where in documentation do they list compatibility.
Everything they do is proprietary or lack of engineering in design of there devices!
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Glenn H.
Ordered on 2/14/2017
Fast accurate delivery 3/3/2017 11:45:13 AM
Just as described by seller. Item arrived on time ans was well packaged.
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Steve M.
Ordered on 2/8/2017
2/24/2017 6:12:07 PM
My order arrived on time, I didn't receive shipping notice until after it had arrived but that was no problem :)
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John C.
Ordered on 1/11/2017
Quick, Reliable, and Helpful! 1/27/2017 5:37:53 AM
The phone I ordered arrived in original packaging with all parts and accessories in a very reasonable time. After a couple of weeks I found out that four of the 26 programmable buttons didn't work. Unfortunately I didn't have the original packaging anymore that is required for returns. I called anyway and explained the situation and they were willing to work with me to make sure I got a fully working phone. Every company will make a mistake or let a defect slip through eventually, the important thing is how they handle it when that happens. American Telecom HQ handled it masterfully! I will definitely be ordering with them again in the future!
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Tom J.
Ordered on 7/2/2016
Poor shipping 7/27/2016 10:25:43 AM
The thing isn't even here yet!!! How am I supposed to rate something that this is even slower than snail mail!!
American Telecom Headquarters Response:
Hi Tom , the tracking number shows your item is delivered 3 days after your purchase ? we are not sure if you mistaken with us and another seller ? 823558915192899 fedex please check it out .
Thank you ,
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Anonymous
Ordered on 4/19/2016
5/11/2016 10:33:54 AM
I would recommend this seller to people.
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Anonymous
Ordered on 3/24/2016
28 Port Cisco switch 4/18/2016 9:41:46 AM
Quick and easy ordering, Delivery very fast. Thank You
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Joe F.
Ordered on 3/23/2016
Broken products 4/15/2016 8:50:13 AM
The 15 cisco IP phones that I purchased were mostly broken and scratched. The condition of the phones were terrible. Most of them could not even stand on their own. We needed to put a screw under the stand to keep the phone up. Packing of the phones was an issue as well. There was no effort on the sellers behalf put into my order. I will not be ordering from this seller again.
American Telecom Headquarters Response:
Hi Joe , we are so sorry about that , but why didnt you contact us at least and let us know about your order , we were confused a customer who purchased 15 refurbished phones and you described it as you did , and never contact us about it its a question mark ? or even ask for a return ?
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1 out of 1 people found this review helpful. Did you?
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