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The idyiashop Concept
idyiashop was formed with one goal in mind. Provide great products to our customers at low prices with great customer service. The concept and philosophy is old fashioned yet simple: focus on the people who make us who we are, the customers. Our goal is to make every customer satisfied with his or her purchase. Can you remember the last time you were absolutely satisfied with your purchase? Our goal is to make that every time you purchase at idyiashop.
Why focus so much on you, the customer? Because with a happy customers tell their friend about their experience. It is much easier to keep a business running with happy customers than to do business with a bunch of bad reviews about your company. A simple concept; see we’re old fashioned.
The idyiashop Purpose
Our purpose is to help you find what you need, we have been in this manufacturing and distribution business for over 10 years and we realize that there are many great products that are available to you, the general public. However, there was no viable way to get these products from the manufacturer to the consumer. That’s where idyiashop comes in. We search and talk to all the manufactures and bring their products to the US. Factory direct products at factory direct price, no markup, and no middleman. Our commitment to you does not end after the order; we will always be here for you. This is our philosophy, which we stand behind. Once you shop idyiashop, you will understand what great customer service is all about.
We are everyday people just like you, for the most part. I guess you can say we are technology geeks that enjoy water-cooler talks about real life speed difference between SATA II and SATA III or philosophical debates on how much memory is too much memory for your computer. Gamer here also enjoy discussions of epic battle that was had online (or getting owned like noobs and blame it on mouse DPI settings) and gaming strategies (buy 3 or 5 potions to start the game?). However, the lead accountant here doesn’t really enjoy tech or gaming talk, he’s kind of an outlier here, and we have conveniently assigned him to the cubicle way back in the corner of the office. And, just like you, we get excited when we have something mailed to us. We track online while refreshing the page every 5 minutes to see where it is and when it will arrive. Enough tooting our own horn. Every company will have a fancy “About Us” page that promises everything. At idyiashop we try to keep it simple, by keeping the customer happy. Come join us and experience it yourself!
Why Buy from idyiashop?
- Understanding what it takes to provide a great customer shopping experience
- Fast and reliable shipping from our warehouse
- Strong passion for what we do.
- Direct relationships to manufacturers
- Manufacturer direct products straight to you.
- We listen to your feedback
- We find the hard to find products just for you
- We strive to be the best shopping experience you ever had
- We work for you
Every company will have a fancy “About Us” page that promises everything. At idyiashop we try to keep it simple, by keeping the customer happy. Come join us and experience it yourself!
- Returns Policy
All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from idyiashop
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free shipping", idyiashop will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. idyiashop will refund back to your method of payment.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.