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Prosumer’s Choice products are designed to make your daily life easier and more enjoyable whether you’re at home, at the office or traveling. Sounds like a tall order but look around and you’ll see that every Prosumer’s Choice product has a purpose.
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- Returns Policy
Each Aleratec Newegg customer must contact us prior to any return for an RMA number. RMA numbers are required for any return. No returns will be accepted without a valid RMA number. If the product fails during normal and proper use within the warranty period, Aleratec will, at its option, repair or replace the product at no cost (except shipping and insurance).
Return and/or exchange of merchandise must take place within 30 days of receipt of product. All products to be returned must be in original condition, including packaging, software, documentation, warranty cards, manuals, accessories, etc. All refunds will require a return authorization number (RMA) issued by Aleratec and the item must be shipped back for inspection and processing prior to refund.
Please note that refunds are issued in the form of a check and take up to 14 business days to process and mail. Merchandise that is not defective may be returned for a refund in the amount of the item's purchase price minus the shipping cost and a restocking fee of 15% of the purchase price of the item. Aleratec reserves the right to decline any return or exchange where the product is not in acceptable condition. The terms of our return policy may change without notice.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.