- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Welcome to Video Game Plush!
We are a unique online store that features high-quality plush toys, figures, keychains, and more based on your favorite video game and anime characters. We offer the biggest selection of products including rare collectibles from Kirby, Legend of Zelda, Naruto, Pokemon, Sonic the Hedgehog and Super Mario Brothers. All of our plushes and figures are official products, many of which are imported directly from Japan.
Your satisfaction is important to us and we want to make shopping for our products a hassle-free experience. Orders almost always ship within 24 hours, and always within 48 hours (excluding Sunday). Also, if you find that you are unsatisfied with your purchase for any reason, you may exchange it or return it within 30 days for a full refund.
- Returns Policy
If you are unsatisfied with your purchase for any reason, you may exchange it or return it within 30 days for a full refund.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.