- $159.99 –
- Free Shipping
- $19.98 –
- Free Shipping
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Marketplace Valet helps brands simplify the process of selling their products on multiple online marketplaces. We handle the entire process for brand owners from A to Z. Our fulfillment and listing management systems allow brands to focus on product development and brand building while we focus on logistics and customer service. As a consumer purchasing from Marketplace Valet you have the peace of mind that your fulfillment and customer service needs are being handled by a professional marketplace seller with over 13 years of direct to consumer fulfillment experience. Please do not hesitate to reach out to us with any concerns or needs our experienced staff is always here to help.
- Returns Policy
How To Return Your Order:
All returns require an RMA number. Please contact our customer service department by phone at 951.687.1140, 9am-5PM PST, Mon-Fri or by email at RMA@empirecase.com.
You may return your purchase for a full refund or exchange within 30 days of receiving your order. Please complete the Product Return Form found on the back of the packing slip and return it along with the merchandise.
Exchanges & Replacements:
We gladly offer exchanges at no additional cost of equal or lesser value. Please contact our customer service department for any questions regarding exchanges or for our help in getting an exchange completed.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.