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Furinno, named from Furniture Innovation, is founded in the United States during 2010 by a couple of young entrepreneurs as a joint venture to the 20 years experienced manufacturer in Malaysia. Furinno introduces a new trend of RTA (Ready-To-Assemble) modern furniture to the market with the concept to fit in your space, your style and to fit on your budget.
Though direct investment by the manufacturer, Furinno is able to involve vertically in the process of product research and development, quality control, operation, supply chain, and customer services. Within two years, Furinno has gron to be one of the world largest RTA manufacturers, exporters, and suppliers.
The main parts of Furinno products are particleboard made from recycled materials of rubber trees, recycleable PVC tubes, and non-woven bins, all eco-friendly. These materials are manufactured in Malaysia where there are abundant supply of old rubber trees and the production does comply with the green rules of production. There is no foul smell, durable and it is considered one of the most stable amongst the particleboards. Thus, our products have been granted "Green Label" by Singapore Environment Council.
Our manufacturing plant has about 300 multi-skilled and specialized key staffsworking at numerous branch offices, factories and warehouses located in Singapore, Malaysia, USA, China, Taiwan, Vietnam and Hong Kong. These staffs has been constantly working on improving the products and researching the best design and cost that meet different customers' need.
Furinno is a faithful believer in customer oriented business module. Our designers and engineers, as well as marketers set their sights on creating better design at the lowest cost with the quality that sustain the period of use. Meanwhile, we listen to our customers and retailers to improve our products and packaging as well as customer service.
- Returns Policy
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.