- Email This Seller
*Please contacting us via the Newegg's message system if you have any question regarding to yoru order. We will handle our email in priority, or by emailing us directly at firstname.lastname@example.org
- Returns Policy
Terms and Conditions:
If the item(s) is defectived, simply fill out the mini RMA form on the packing slip and send it back for replacement or refund.
We will supply buyer a replacement if merchandise is defectived.
We will make an exchange or credit depends on our inventory. 15% restocking fee will apply for items returned.
Item(s) returned must be sent back within 30 days, in original condition.
Any particular item may become unexpectedly out of stock, we will inform buyer immediately and resolve with buyer immediately. We reserves the right to cancel or refuse orders for items offered at an incorrect price.
No cross-shipment. Shipping/handling charge is non-refundable for any reason.
We ship to the address that provided by Newegg only under Newegg's selling policy.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.