- Email This Seller
Welcome to PowerSellerUSA.com
The leading online source for fine area rugs and other home furnishings. Since 1996, PowerSellerUSA.com has been providing our New York City market with discount area rugs at below wholesale prices! We specialize in volume buying of area rugs from major national rug manufacturers and distributors and are now offering these products to the public at liquidation or wholesale prices. You too should take advantage of our competitive edge!
Our mission is to be the leading home furnishings provider that understands the needs of our customers and provides a full service experience from beginning to end. Customer satisfaction is of utmost importance to us. We are always here to assist you and provide 100% satisfaction with your order.
Thank you for visiting us and choosing PowerSellerUSA.com
Contact Customer Service
Customer Support Hours: Monday to Friday, 10AM - 5PM EST
Email: Please feel free to e-mail us through the NewEgg email System
We typically reply to e-mail within 24 hours, during normal business hours (Monday-Friday 10-5 Eastern)
- Returns Policy
If you are not completely satisfied with your purchase, you may send the item back within 30 days of receipt. We will be happy to exchange your item, or refund your payment, whichever you prefer. Please note, all returns and/or exchanges will be subject to a 15% restocking fee. Please contact us first to initiate any return/exchange process. We will not accept any returns without our authorization.
***Please note that all returns on Tiles will incur a 25% restocking fee.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.