- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
MovieMars was established in 2004. Since then, MovieMars has shipped over 25 million DVDs, CDs & Books. Featuring over 800,000 unique titles. The Company is highly streamlined to offer a huge selection of brand new DVDs, CDs & Books at everyday low prices. All items are new and come with a 30 Day Satisfaction Guarantee.
- Returns Policy
30 Day Satisfaction Guarantee - All unopened items in which payment cleared within the last 30 days may be sent back to us for a full refund. Return shipping charges as well as original shipping and handling (S&H) charges will not be reimbursed. Refund will be issued by the original method of payment. No exchanges or store credits will be given. Refunds will only be issued for items returned.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.