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Premium Electronics is proud to be a reseller on Newegg, located in the first state Delaware.
Our specialty is in obtaining electronics in a competitive price. We act as the broker to get the product to you where normally you would be unable to find it at a good price.
We realize the premium that is paid for many of our products. That is why we offer the security of Newegg, our "Top Service Always!" motto and our dedication to bring these products to you in a fast, efficient and professional manner.
Our Mission Goal is to deliver Industry Leading handling times of less than 24 hours.
- Returns Policy
Vernal Tech Inc Returns Policy Overview
According to our store policy, you may return new, unopened items sold and fulfilled by vernal.tech within 30 days of delivery. Items should be returned in their original product packaging. Defective product should be reported within 14 days of delivery.
Any return for a refund may be subject to a 15% or more restocking fee based on item condition. This fee may be waived for the following reasons:
Defective product (must report within 14 days of delivery)
Received incorrect product
unopened and sealed product
Product was an extra item not ordered
Note: Any return that is misrepresented as being for any of the above reasons will automatically have the restocking fee applied even if it was initially waived.
We do not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to us, we will replace the item (if it is still available) and ship the replacement to you at no charge. We will employ every resource it has to ensure that your item is replaced promptly, without hassle.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.