- Email This Seller
Perfume Emporium stocks over 15,000 original designer fragrances at up to 70% off retail prices. Perfume Emporium was started in February 1999 by two brothers who, through hard work and determination, were able to bring their dream of an online beauty store alive. Our mission is to satisfy each customer by providing personalized service and great prices. Perfume Emporium doesn’t have the big bucks of other online retailers, and must rely on repeat customers and word of mouth, making us a very customer-oriented company.
- Returns Policy
Perfume Emporium strives to satisfy the customer, without you we wouldn't be in business. If for any reason you are dissatisfied with our product, simply follow the directions below to return the order within 60 days of purchase date and we will promptly process your request and refund your money (less shipping charges) via crediting your credit card. There will be a 15% restocking fee on all opened or used items.
If you would like to return or exchange your order please send it to the address below. Please include your name, phone, order number, and reason for return or item to be exchanged for. We will process it within 7 business days of receipt. Send via US Mail, UPS or FedEx and DO NOT require a signature. Include a Delivery Confirmation or tracking number, as we cannot be responsible for packages that cannot be confirmed as delivered.
3440 W Warner Ave. Suite C
Santa Ana, CA 92704
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.