- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Founded in January 1999, LuggagePoint.com has grown to be one of the most successful online e-tailers of luggage, handbags, backpacks, business cases, laptop cases, travel accessories, and other travel products. At LuggagePoint.com we provide our customers with fast customer service, reasonable prices, and high quality products. We carry a full line of products from many name brand and designer manufacturers. We want to assure our customers that they are traveling with durable, elegant, and certified products and we stand behind every product we sell. We are focused on providing customers with the best possible shopping experience.
Our mission has been simple: To equip the traveler with the tools and gear they need to make their travels a successful one.
With that in mind, customers can depend on LuggagePoint.com for all their travel needs. If you need to contact us for any reason please use the following information below to do so. We thank you for your visit and appreciate your visit at LuggagePoint.com!
Toll Free: 877-877-7804
Fax: (732) 354-0937
- Returns Policy
We stand by our products and offer a 60-day money back, no questions asked guarantee on all our products. However, we do require that you return all products in the same condition in, which you received it. This means, all manuals and documentations, the same box in which the product came in, and the product should be in 100% good condition. We do accept returns on all electronic items that have been purchased within 14 days of receipt of purchase. If defective, a full refund can be given or exchange for the same product.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.