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Welcome to DiscountTVLamps.com on NewEgg. We offer a full assortment of DLP & LCD Projection replacement lamps, and carry only the best quality lamp replacement in the market. We have the most competitive prices for the original replacement lamp; and provide best customer service with fastest quick around time in the industry. As the Industry-Leading Philips Lighting Distrubtor, we gaurantee that your products are direct from the source - Shipped Today!
- Returns Policy
We accept returns for refunds only on defective products for up to 30 days from shipment arrival. All TV lamps have a 6 month exchange warranty from DiscountTVLamps.com except Front Projection Lamps which have a 90 day warranty. Testing fees may apply to items claimed defective after the first 30 days.
Unwanted items may be returned within a 7 day period from the date of arrival. All returns are subject to a 20% restocking fee + cost of shipping. If free shipping is provided in the sale, the customer is still responsible for the shipping fees incurred by DiscountTVLamps. Items must be in the same condition as originally received by the buyer.
Standard shipping cost will be refunded if the product(s) returned are found to be defective. We recommend having a tracking number for all the return packages to avoid lost package issues. We can issue a refund once we receive the product back.
- Return for refund within: 30 days
- Return for replacement within: 30 days
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.