- Returns Policy
If you are not satisfied with your purchase, simply return the item in its original and unused condition (including all original packaging and tags) within 30 days for a full refund, minus shipping costs. We will credit the refund based on your original payment method.
If you received the merchandise in damaged condition or received an incorrect item, please save all shipping materials and send an e-mail to email@example.com immediately for assistance. We will send you a return label.
Do not ship the package back to us without any authorization in advance. We will not be able to reimburse the shipping cost incurred.
Please follow the procedure below to return your item(s), and return the corresponding item(s) as soon as possible.
Shipping cost back to our location will be covered by us only if the return is in regard to receiving wrong or damaged items. Shipping cost for replacement will be free of charge only for shipments within US' addresses.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.