- Email This Seller
Gravity Trading is a family owned and operated business. We are all friends and family here, and take our business and service to another level. We understand how important it is to gain respect and trust from our patrons. We enjoy what we do and hope that your experience with us will be as personable and wonderful as we strive to be.
Every morning we come in and share updates and agendas for the day and work together as a team to fulfill our goals. We communicate and push for 110%. We can do this because our business is not a money driven organization, profit is not our priority BUT customer satisfaction IS! We have a fun friendly environment were we try our best to help one another to get things done
We love positive feedback from our patrons, and seeing return customers. It gives us motivation to continue our unique way of service where old traditional ethics are deeply rooted.
We try our best to cater to your every need. One stop shopping is our goal, to make online purchasing as convenient as possible. We have all kinds of hats, caps, apparel, accessories, blankets, towels, trinkets, gifts, wallets, purses, glasses, sunglasses, belts, beanies, scarves, gloves, socks just to name a few. All our merchandise has very competitive prices and reliable quality. We carry brands such as Isotoner, Buxton, New Era, Goldtoe, Jansport, Lenox, lounge fly, Dorfman pacific, GT apparel, Logo 7, sports specialty, adidas, Nike, Senz, Port Authority, Rick Steve also just to name a few. Please take some time to see what we have to offer.
Create Your Own Style
We like to be your one-stop destination for the hottest products. As a trade company, we have access to an array of different products at blow out prices just for you. On top of that you will find that our quality is second to none. We definitely pride ourselves on ensuring that you are completely satisfied with your purchase. We invite you to browse our large selection of products for her, him and everyone who has something unique they would like to express. We carry many styles in stock; some for everyday, others for that special occasion. Offering everything from apparel accessories, sports fan gear, to bed & linens, our company search for the lowest prices so you don’t have to. When you order from us, you can bet that people will take notice of your trendsetting taste. When people ask where you got that hat or bag, tell them. www.gravitytrading.com
- Returns Policy
Please send back your return with a complete description of the item you would like to replace it with. If the merchandise is available, we will send out your order, no charge. If the item is not available, we will credit your account and contact you via email.
A restocking fee of 15% will be charged on return of any item that has been specially ordered for you (to cover charges to us for return of the unit)
We want to make sure you are happy with your purchase. We accept returns for up to 15 days from when you receive your package. All returns must be in NEW, UNUSED condition with original tags and packaging. We are unable to grant any refunds for used merchandise.
For your return, please include your Name, Address, Phone Number and Order Number.
You will be responsible for return charges, we recommend you use a trackable method such as USPS Priority, UPS Ground or Fedex.
All refunds minus original S&H charges will be credited back to your account within 48 hrs after receiving your return.
Please contact us for a Return Authorization Number before returning any items to us. Return authorizations are valid for 10 business days, and the RMA number must appear clearly on a copy of your Receipt enclosed with the return. All original packaging and its COMPLETE contents must be returned in as-new, unmarked and undamaged condition, or a 15% restocking fee will be charged. We reserve the right to refuse a return on any product that does not meet these requirements. Please use a return method that issues tracking or identification numbers, so that you can be assured that the item has been received by our Returns Department. Once we receive your return, we will issue a refund within 7 days, by mail or original credit card. S&Handling Fees are not refundable, unless we have incorrectly shipped an order.
In the unlikely event that you receive a defective product, please notify us within three days of receiving the order in order to return the product for a refund or an exchange. If you notify us after 3days, we will only accept the item at our discretion.
Still Have Questions? Contact Customer Service
For questions regarding products, order delivery, or returns, please contact Gravity Trading Customer Service:
Contact this seller Phone:818-708-1952
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.