- Email This Seller
Monday - Friday (9:30 AM - 5:30 PM PST) Closed SAT & SUN
At Ultimate Metals Co. we strive to provide our customers with the hippest and the trendiest Selection in jewelry made with Exotic Metals. We pride ourselves in offering our customers high quality Stainless Steel, Titanium, Ceramic, Cobalt and Tungsten Carbide Jewelry- all for a fraction of the price you would find them at major retail stores.
For any questions please feel free to contact us Toll Free @ 888-993-4545
- Returns Policy
We want you to be 100% satisfied with the product that you purchase from Ultimate Metals Co. We offer you our 30-Day Money Back Guarantee. If you are not satisfied with the item, you can return it within 30 days of delivery date as long as it is in original brand new condition (not damaged, abused or tempered with) for a full refund, excluding shipping and handling costs. Customer is responsible for the return shipping cost. If returns are not in their original mint condition, we reserve the right to send the item back to the customer.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.