- Email This Seller
Thanks so much for visiting IthacaSports on the Newegg Marketplace. IthacaSports is a small business located in the beautiful wine country of Central New York, close to Cornell University and right across the street from Ithaca College. We are dedicated to helping you enjoy life, whether by offering products that will allow you to continue play hard, or supplying you with items that aid in recovery after an accident or injury. If you have questions regarding any our products, feel free to contact us.
- Returns Policy
RETURNS AND EXCHANGES: All customers returning or exchanging items must request an RMA via email (email@example.com) or telephone (1800.716.9382) within 30 days of product shipment. Items received without an RMA or after 30 days will be refused. We strongly suggest that customers ship items using a secure shipping method and obtain a tracking number.
Sealed items that have had the seal broken are not eligible for return or exchange. Any items that have been used, worn, washed, or otherwise compromised will not be accepted and will not be refunded.
RETURNS: Returned items will be assessed a 18% restocking fee.
EXCHANGES: There is no restocking fee for exchanges, however the buyer is responsible for all shipping and handling costs incurred by the exchange. Return shipping costs can be calculated when customers obtain an RMA.
* Topical analgesics (to protect all customers from contamination and possible tampering)
* Used or worn braces or supports
* Used or worn cast covers
* Individual rolls of athletic tape or Powerflex
* Elasto-Gel products
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.