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When you shop at ilovesexy, whether it's for our low prices or our great product selection - your satisfaction is guaranteed. The heart of the ilovesexy philosophy is customer concern. We strive to bring you the best products, the lowest prices, and the most convenient shopping experience anywhere.
Order with confidence - discreet shipping, complete privacy, and 100% safe shopping guarantee.
- Returns Policy
At ilovesexy, your business is important to us and we do our best to ensure that you are happy with your order. However, if you are not satisfied with your purchase, most items can be returned within 30 days for a refund/exchange. Items must be:
* Unworn or without signs of wear
* Not missing any parts
* In original packaging
For health reasons, we do not allow returns of panties or stockings once the packaging has been opened. Pet costumes are also not refundable.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.