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OpticsPlanet, Inc. is one of the world's leading online retailers, operating targeted stores specializing in sport optics, tactical and military gear, binoculars, scientific products, microscopes, telescopes, rifle scopes and eyewear. We are continuously expanding our brand and product offerings to better serve our customers.
Our mission at OpticsPlanet is to provide exceptional service to our customers by offering an unrivaled selection of high quality products at great prices with the most knowledgeable staff in the industry. Offering the best optics products on the planet is where our business started, but today OpticsPlanet is so much more. With over 125,000 products from more than 800 top brands in 180+ specialty categories, our impressive selection of outdoor sporting goods, hunting and tactical apparel, and shooting accessories is unmatched by any other retailer.
Founded in 1999, OpticsPlanet, Inc. has been recognized by both Inc. Magazine and Internet Retailer Magazine as a leading E-commerce company. As one of the fastest growing retailers on the Internet, OpticsPlanet, Inc. currently employs over 200 employees in its state-of-the-art customer service and fulfillment center located just outside of Chicago in Northbrook, Illinois.
Our customers are as diverse as our product offerings. OpticsPlanet, Inc. serves individuals as well as Local Law Enforcement and U.S. Governmental agencies. Whether you are a hobbyist or a professional, our knowledgeable staff and product experts are here to assist you with your purchase. We are dedicated to providing you with the highest quality of customer service. Please let us know how we can help.
Accuracy of Information
Pricing and availability are subject to change without notice. OpticsPlanet has no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasons. Further, OpticsPlanet reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card charged. Every effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained therein.
- Returns Policy
Attention Holiday Shoppers!
Gift shopping can be tough, but OpticsPlanet is here to make it easier. Our Hassle-Free Extended Holiday Returns will do just that, with eligible orders placed through December 24, 2015 benefiting from an extended return deadline (January 15, 2016 or 30 days after receipt of your order - whichever is later). We'll even pay for return shipping on eligible orders when you select a Free Pre-Paid Return Shipping Label!
To take advantage of our special offer, simply follow the regular RMA request process and select the "Print a FREE pre-paid shipping label" option in the Return Method section. Please visit our policy page for more details.
We want your experience with us to be easy and hassle-free If for any reason you are not completely satisfied with your purchase, you can return most items within 30 days of receipt for an exchange or refund. Please note that all returns require an Return Merchandise Authorization (RMA) number, which can be easily obtained online.
You can return the purchased items within this time period for an exchange or full refund (less shipping charges) subject to Return Conditions. Items must be returned in NEW (unopened, unused, untested, and resalable) condition, in the original manufacturer packaging, with all the original contents included. There is no restocking fee for returns of items meeting the above mentioned conditions providing they are returned within the Holiday Extended time period and they do not fall into Return Policy Exceptions category. Please be advised that we do reserve the right to charge a restocking fee of up to 15% under certain circumstances. For your protection, items must be returned shipping prepaid, insured for the full value, and safely wrapped to prevent shipping damage. All charges related to the return of items to OpticsPlanet, Inc. are the responsibility of the customer. If your order was damaged in transit, we will be glad to offer you a replacement or a refund in the form of the original payment method. Please note, in case of shipping damage, an insurance claim has to be finalized by the carrier before we are able to issue compensation or product replacement. We recommend you to inspect the merchandise immediately upon delivery before the carrier leaves. If you detect visible physical damage or missing items, refuse the package. If you accepted the package, contact us immediately within 3 business days if damage has been detected. Items with manufacturing defects must be sent directly to the specific manufacturer in accordance with the Warranty terms. We are always striving to make the Return and Exchange process as easy and hassle-free for you as possible. Our Return and Exchange Process is very simple, for more information check out our Return and Exchange Instructions. Please see our detailed Return Policy for more information.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.