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eBags is one of the leading online bag retailers in the world. Our unparalleled selection, price guarantee, candid product reviews and exceptional customer service add up to an A+ shopping experience.
Since March of 1999, eBags has been the world's largest online retailer of bags & accessories for all lifestyles; from backpacks and carry-ons to computer cases and handbags. With Hundreds of best-selling brands and thousands of styles, eBags lets you find your perfect bag quickly and easily. Shop Over 500 Brands at Up to 80% Off. No matter what you do in life, we've got your bag!
At eBags, we're committed to providing each customer with superior service with our unparalleled selection, price guarantee, candid product reviews and exceptional customer service. From personal assistance to convenient and real-time order tracking, eBags' customer service representatives are focused on customer satisfaction.
- Returns Policy
We will unconditionally guarantee all unused or defective merchandise for 30 days from the date of delivery. If you are not completely satisfied with your eBags purchase you may return any unused or defective merchandise for a prompt refund or exchange, less a nominal $4.95 return fee.
If you have purchased an eBags branded item, we unconditionally guarantee your complete satisfaction for as long as you own the bag*. If you are not completely satisfied with your eBags product at any time, we will happily make it right. Exchange, Return, Whatever it takes. You have our promise.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.