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Monday thru Friday 10:00 AM – 6:00 PM PST / No Weekend Hours
Shenzhen Collection Enterprise Co., Ltd. (doing business as Collection LED) is a high tech enterprise of energy saving and enviroment friendly LED lighting products, focusing on high quality LED lighting. Collection LED's products have a number of patents and intellectual property. Our core business areas are: commercial and civil LED lighting products, LED project lighting , LED display, LED signage and special LED application products.
Collection LED uses only the highest quality components and most advanced manufacturing procedures, to ensure the highest quality product. Our products have passed numerous global certifications such as PSE, CCC, CE and UL. Collection LED is ISO9001:2000 and ROHS compliant.
Collection LED emphasizes on society responsibilities and sustaniable development and is dedicated to providing our customers with high efficient energy saveing solutions. Our company leads the LED business with innovative LED lighting technology and application therefor providing the highest quality and most value.
- Returns Policy
OPEN RMA POLICY
Open Return Authorization number for Newegg is #RMA-Newegg-00 Please first contact LED Collections Inc., and provide report(s) of each batch of returned merchandise prior to shipping. Please return the merchandise with original boxes, packing materials and any other documentation included in original shipment within 7 business days after first reporting.
Once the returned item(s) have been received, credit will be given within 7 business days. Credit will be issued the same way the original payment was received. If the invoice is open, a credit memo will be issued and applied against the open invoice, with mutual approval.
Customer is responsible for shipping charges to ship merchandise back to the returns warehouse. Please send us the tracking number once the unit is shipped in order for us to track the shipment, as well as your subsequent credit.
LED Collections Inc., reserves the right to refuse a return if the merchandise is not received in the agreed condition.
Failure to return product within the allowed period will be deemed to be an acceptance of the product.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.