- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
"We strive to provide fast shipping and an easy ordering process. The customer deserves the support we give them." Mike Hackley, ShoppersChoice.com, President
ShoppersChoice.com originally opened as The Grill Store & More, an actual brick and mortar store, in Baton Rouge, Louisiana in 1998. Owners Michael and Ladina Hackley started the business from the ground up, working seven days a week for the first year of its existence. In two short years, the business had expanded to two stores in Baton Rouge and a franchise location in New Orleans. In 2000, our first website was officially launched, and www.BBQGuys.com was born.
Before much time had passed, we became one of the world's leading websites for outdoor cooking products. As a result, we decided to reduce our store locations and focus on a more satisfactory (and recognizable) online experience. And since our product offering began to expand far beyond grills, we focused on becoming a true online superstore. This led to the creation of our parent website, ShoppersChoice.com, in 2004. On our main and sister sites today, you will find a large assortment of quality retail goods ranging from outdoor kitchen appliances and patio furniture to kitchen cookware and indoor fireplaces.
- Returns Policy
Our ShoppersChoice.com 100% Satisfaction Guarantee allows you to return any product within 90 days from date of shipment for a full refund of the purchase price (this does not include your actual shipping fees).
In order for a return to be covered by our 100% Satisfaction Guarantee, items must be:
# Returned in it's original packaging as shipped
# Attached with the original receipt (Print your receipt here)
# Product CAN NOT be used
# Customer must obtain a valid RMA before sending the return, please contact us
# Product can not have been purchased as a "Discount Deal" item where purchase price has been reduced due to damage or use
On any return, the customer is responsible for all shipping charges, including any costs incurred in getting the product both to and from the customer, regardless of whether shipping was originally charged or not. If we sold or shipped you the wrong item, we will refund your entire amount.
If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.
All returns require previous communication with ShoppersChoice.com and a valid RMA (Return Merchandise Authorization) Number. Please do not simply ship items back. Items must be returned prepaid in resaleable condition with all documentation, hoses, etc. Please package your shipment well and insure your shipment. If your return arrives to us damaged, you will have to file a claim with the shipping company to be reimbursed for the product. We are not responsible for damages during shipping on returns. Contact us to schedule a return and check back with us several days after you have shipped it. We will not be held responsible for a refund if a follow up call is not made by the customer.
If an item is damaged upon arrival, or if we sent the wrong item, we will pay for the return shipping, and we will get the correct item to you at no extra cost. Customer must notify us within (3) days of receipt of any shipping damages. Customer is responsible for any damage to the product when shipping back to us. Please call us toll free at 1-877-743-2269 to report this issue and we will gladly help you out.
If an item is shown as delivered by the shipping company and has not arrived, or if the item is shown as undelivered and has not arrived, please contact us within (21) calendar days of the expected delivery date to report a missing delivery. Please call us toll free at 1-877-743-2269 to report this issue and we will gladly help you out.
The 100% Satisfaction Guarantee IS NOT covered if:
# Item has been installed or used in any manner, or items which are special ordered such as custom color (ie: outdoor kitchens, color ranges, etc.)
# Item has been personalized (embroidery, address plaques, etc.)
# Item is opened software, opened music, opened movies, or opened electronics and related equipment; these items can only be exchanged for a replacement of the same item if the original item is defective.
# Item contains partial case packs. (bundles)
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.