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Since our first catalog was mailed out in 1992, our goal at Smarthome has been to offer homeowners and contractors the widest selection of affordable electronic home improvement and home automation products possible. Over the years, Smarthome has grown from a distributor of technical products to one of the world's largest home automation retailers, becoming a single, easy-to-use source for thousands of affordable lighting, security, and home entertainment products that the average do-it-yourselfer can safely install.

A SmartLabs, Inc. company, Smarthome distributes SmartLabs' proprietary lighting design products, including a full line of lighting and appliance automation products enabled with INSTEON™ technology. INSTEON is a powerful, wireless home-control networking technology that simply, affordably and reliably integrates systems in the home for improved comfort, safety, convenience and value. From starter kits to keypads to dimmers to computer interfaces, INSTEON-compatible products are affordable, easy-to-program devices that communicate over your home's existing wiring AND over radio-frequency signals, a dual-mesh system that significantly increases signal reliability.

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113 Reviews (81% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 33
chevyman
Ordered on 6/14/2015
horrible! 8/26/2015 5:27:26 PM
I ordered a set of dampers, when they were the wrong size I ordered more and requested and RMA, after countless emails and unanswered phone calls i was never given and RMA. I then tried ordering more parts and they cancelled my order! will never do business with them again!
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1 out of 1 people found this review helpful. Did you?
Warren
Ordered on 4/26/2013
Sales Order #: 126675239 5/14/2013 5:20:03 AM
I ordered this item on 4/26/2013 and still have not received the item.
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1 out of 1 people found this review helpful. Did you?
KrAzYkArL
Ordered on 5/4/2013
Extremely fast and reliable 5/10/2013 11:05:45 AM
Very quick order processing. Shipped immediately. Items arrived in great condition with no errors. Promotional fliers with discounts for other retailers included as a courtesy.
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Anonymous
Ordered on 12/18/2012
fedex no good 1/3/2013 4:24:51 PM
choice of fedex is WRONG prefer UPS at least they make an effort to deliver If asked how ship would never accept fedex BTW still do NOT HAVE ORDER!!!!!!
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digidds
Ordered on 9/20/2012
poor customer service 10/6/2012 9:27:11 PM
I placed an order with Newegg and cancelled it within minutes after seeing a better deal on a similar item which I purchased. Newegg said I must call Smarthome which I did and was told that they heard from Newegg and it was cancelled. 2 weeks later I get a charge on my credit card for the $4.00 item with a $9 shipping charge.
I am not happy.
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Ashokan
Ordered on 8/8/2012
poor packing 8/14/2012 3:20:09 PM
My item arrived timely, but was very poorly packed for shipping. The item itself was in the mfgr's box NOT designed for much rough handling (an HVAC fan in a simple light box, no interior packaging in it). Smarthome didn't attempt to mitigate anything that might happen in shipping, but simply threw that box in a much larger box with a cursory strip of a few bubbles (large cells) that did nothing, half of which even had no air. Even a roll of bubblewrap would be an improvement. Tape would be nice. Slipshod. I have no idea how long this fan will last since it was so poorly prepared to be sent to me, and that will make me reconsider any future purchases from this Seller. Fan iself was not mounted on the hub when received. Instr mention nothing about mounting it, so I have to assume it was jostled off its permanent hub. Not good, not happy. It will be mounted in an inaccessible place, so it'd be nice to have confidence in the condition of the product.
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Anthony Bombereno
Ordered on 3/28/2012
Very good 4/10/2012 3:17:18 PM
I ordered 2 and was sent only 1. I called Smart home and they sent one to me right away and without any issues.
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JustPlainJef
Ordered on 2/6/2012
Good company 2/22/2012 2:46:04 AM
They shipped my product the next day and sent me a tracking number, so there's very little to complain about. I would have rather had it shipped UPS, but I'm not taking anything off for that.
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Anonymous
Ordered on 1/12/2012
2/1/2012 9:38:59 AM
Product as advertised. No problems. Would reccomend. Good updates via email.
John
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Anonymous
Ordered on 1/3/2012
Excellent Seller 1/19/2012 5:16:27 AM
Competitive prices, super quick shipment. Would absolutely buy from Smarthome again. Thank you.
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russm
Ordered on 1/2/2012
Servive 1/18/2012 7:20:49 PM
get no problems
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oldman irish
Ordered on 12/10/2011
IR Repeater 1/7/2012 9:38:42 AM
Easy to install. Works well. Delivery was quick.
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MEME
Ordered on 12/21/2011
SMARTHOME PURCHASE 1/5/2012 7:29:23 PM
FASTER TURNAROUND AND PRODUCT WAS AS DESCRIBED!
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Anonymous
Ordered on 12/6/2011
Great experience 12/27/2011 6:36:54 PM
Smarthome delivered exactly what was advertised in a very timely fashion. I would definitely purchase from Smarthome again.
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Anonymous
Ordered on 12/3/2011
As advertised... 12/25/2011 6:50:32 AM
Product delivered on time, works as advertised.
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Jason
Ordered on 12/5/2011
No issues, fast 12/21/2011 7:51:32 PM
No problems. Shipped fast without problems. Item worked as advertised so I have not had to contact them.
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tony
Ordered on 11/23/2011
Bogus Customer Service 12/19/2011 7:30:36 AM
I have been going through the product return loop. When you call the customer service number, you loop through the voice recording that encourages you to use the online chat, enter the online chat and get the message, sorry we missed you, please email us and we will respond within one 1 business day. Send the email and the reply tells you that they will respond usually within 2 business days... The bottom line is they sell only, they will not respond to problems or return requests.
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henjeff
Ordered on 11/9/2011
This product sucks 11/29/2011 5:43:59 PM
I purchased this thermostat through newegg and surprised that they would do business with SmartHome. It is very unisatisfactory. I spent two hours waiting for someone to talk to me so I can return. They keep saying that someone will be with you shortly but two hours is too much. The thermostat has a two to three degree threshold before it kicks in the heat. I put my old manual thermostat back in because it keeps the house constant for what it is set. I do not reccommend this product and now I can't return it because you cannot contact anyone. They say to go to smarthome.com/returns but there is nothing there. I just got rooked out of my money because newegg does not support it and send you to SmartHome.
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Anonymous
Ordered on 11/2/2011
Bad Job 11/24/2011 10:06:50 AM
They took entirely too long to ship. I was expecting a fast service like you would expect with your typical newegg.com transactions, but intead I had to wait several days before the item was 'processed'. The account rep lied and said it was shipped when it wasn't and refused to give a tracking numbers. I would NOT recommend ordering from this company.
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Kenny L
Ordered on 11/13/2011
horrible!!!! 11/21/2011 5:44:10 PM
this item was truly hard to understand or program it sent you all over the map to program 1 instruction set for this another for that ... I WOULD NEVER BUY anything from this vendor
customer service was NO HELP
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