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We've hand selected only the best funriture brands and products with a special focus on uniqule modern yet functional furniture for your home or office. Our great products - Your complete satisfaction. A perfect match!
- Returns Policy
Our No Worries Return Policy is simple and easy - if you're unhappy with something you've bought from us, you can return it to us within 30 days of your purchase. For details, read the policy below.
If your item came to your doorstep damaged, or if there is a problem with the order, please call us immediately at 443-539-1440 or e-mail us at firstname.lastname@example.org and we'll remedy the situation.
We accept returns for 30 days from the date of the purchase. However, we will not accept returns that do not have our return authorization number (RA). We assume the shipping cost on items with "free shipping" only on purchases that are not returned. Customer is responsible for return shipping charges, unless the item received was the wrong product, defective, or damaged.
Returns must be unused, in the condition you received it. It should be complete with all warranty cards, original box, and instructions. Returns are subject to a restocking fee not to exceed 25%. If you refuse the delivery of a package without prior consent, you will be charged for return shipping and restocking.
All Refunds will be issued to the original method of payment used (original credit card, PayPal, etc...) or as a gift certificate.
Since return policies may differ between products and manufacturers, please refer to the individual product page for return information.
We do not accept returns on the following items; custom orders or on products marked as a "closeout" or "overstock", seasonal items, furniture, personal care products (i.e. breast pumps, shavers, pillows & bedding), beds & mattresses, baby carriers, used products not in new condition, and gift cards. Due to shipping considerations, we are not able to accept returns on items shipped to APO/FPO addresses, or to U.S. territories.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.