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Monday – Thursday (10:00 AM – 6:00 PM EST) / Friday (10:00 AM – 3:00 PM EST) / No Weekend Hours
About Vishal Jewelry
Vishal Jewelry is committed to providing our customers the best value, quality, service and selection of diamond, pearl and gemstone jewelry in the world.
As one of the largest and most respected online Jewelers, we've been serving over half a million satisfied customers since 2003. Today, we have become the trusted virtual destination for diamond jewelry, engagement rings and fashion jewelry. Our jewelry experts strive to stay ahead of Style and Fashion trends so that we can bring you the very latest in jewelry styles.
Our philosophy is simple: to offer our customers extraordinary values on an exceptional selection of diamond and fashion jewelry - all with the privacy, security and convenience of online shopping. As well, we guarantee your jewelry purchase with our unconditional 30 days money-back guarantee.
Our mission is to offer each visitor an extraordinary shopping experience. Our World Class Customer Service Team and Jewelry Experts have helped over ten thousand satisfied customers to select the perfect piece of jewelry - each the perfect necklace, pendant, bracelet, ring, earrings or watch to be worn and enjoyed.
Every item in our fabulous collections is designed and made with quality and style in mind. Our jewelers are dedicated to bringing you the finest jewelry available using only top-quality select stones and pearls. For that special gift, perfect engagement ring or wedding band - you must see the incredible alternatives presented to you in our Gift Boutique and Wedding Boutique. To make your gift-giving experience even more special, each treasure comes in our specially designed signature gift box. We also offer free shipping on all orders to ensure your shopping satisfaction from start to finish.
Our experienced customer service representatives are happy to help you with any questions or listen to suggestions concerning your shopping experience. You can call us toll-free at 1.800.691.8157 or e-mail us at email@example.com
- Returns Policy
My 30-Day Money Back Guarantee
Vishal Jewelry wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order (except custom orders) for refund or exchange within 30 days from the date of shipment. Remember try it out and show it off! Details are below.
How to return an order:
1. Obtain the Return Authorization Number: To generate an RMA (return authorization) number. Click on Customer Service or click on the Contact US Link on the top of your screen. Select 'Return Authorization Form' on the left side in the help page. Fill in the appropriate information and then follow the instructions below to return your package.
2. How to Package Your Return: Package all your items securely so it is one unified package ready for delivery. Include the return form, a packing slip and other materials sent to you by Vishal Jewelry
Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.
3. Shipment and Insurance: Use the following shipping methods depending on the value of your order. The minimum return shipping method should be FedEx Ground with insurance and a signature required. Make sure you can track your package. This will help guarantee that the package arrives at Vishal Jewelry for quick and easy refunding.
4. All Return Packages should be Mailed to:
P.O. BOX 230275
HOLLIS, NY 11423-0275
The Vishal Jewelry warehouse will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition they were sent for a full refund. Returns take approximately 8 business days to process upon receipt of the item. Vishal Jewelry will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase. Please allow 7 days for your credit to appear after the product has been received at the warehouse.
Required Conditions of Return:
Packages without a return authorization number (RMA#) will not be accepted for refund.
Items must be returned in the same condition as they were sent from Vishal Jewelry within 30 days from the date of SHIPMENT. Orders received after this date will not be accepted for refund, exchange or repair.
Custom orders such as orders with engraving and special ring sizes cannot be accepted back for a return (refund, exchange or repair).
Credit Card Enquiries:
For any information or requests concerning credit card refunds based on returns or fraud please call the Vishal Jewelry Customer Service Department 1.800.691.8157 , Monday to Friday 10:00AM – 6:00PM EST.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.