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OrionGadgets was founded in 2003 and is currently based in Brooklyn, NY. The company was started to give customers an alternative to the over priced and inferior cell phone accessories that are flooding the market. Since 2003 OrionGadgets has gradually built a reputation as a trusted online retailer and manufacturer of cell phones and cell phone accessories. Our inventory includes Cases, Screen Protectors, Charging Solutions, Batteries, Kits, Audio Accessories, Charms, Straps, FM Transmitters, Styluses as well as other portable accessories. Over the last 7 years, our inventory has grown to include over 10,000 cell phone products manufactured by the top 35 companies in the cell phone and electronics industry.
We know that the success of OrionGadgets depends on our clients being happy and telling other people about our products. So, to ensure that we continue to succeed, we have dedicated ourselves to giving the best customer service possible. We put the following polices in place to ensure that our clients are always satisfied:

Fast and free USPS shipping to all 50 states and Canadian addresses as well as APO/FPO
Availability of international shipping through our Amazon.com storefront
Fast response through email and live customer support
Quick resolution of returns, questions and complaints

  • Feedback
  • Returns Policy
444 Reviews (64% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 182
Kyle R.
Ordered on 8/5/2016
A good aux cord 8/29/2016 9:19:12 AM
Not much to say. It works, audio is great, no loose connections, and it hasn't broken.

I've bought cables half this length for over $30, there's no discernable difference, other than this one hasn't broken yet. Save yourself the money and a cable like this.
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Sandy
Ordered on 7/29/2015
Logitech USB 8/20/2015 8:47:08 AM
It doesn't work and I can't return it. Money down the drain
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Mike
Ordered on 5/17/2015
Cheated 5/21/2015 12:54:41 PM
Ordered an item, got something not even close to what I ordered. They do not answer phone calls, and so far have not answered any emails. This is absurd.
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 4/14/2015
Severally Disappointed 5/6/2015 8:05:17 AM
I feel cheated and ignored because wrong item received. They shipped me old ancient Samsung cell phone charger. When I contacted Newegg they said they can do nothing and I need to file my dispute with the seller OrionGadgets. OrionGadgets have refused to return my phone calls, RMA requests and customer service inquires. I have been taken advantage of by this company and I WILL NEVER be doing business with Newegg.com again for not doing something about OrionGadgets.
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XT-73Camaro
Ordered on 4/9/2015
15 Days and still waiting... 4/24/2015 3:19:38 PM
Ordered one small item (Headset) on 4/9. Item did not ship until 4/22. Still hasn't arrived. No estimated delivery date. This was supposed to be 5-7 day shipping. Worst delivery I've ever had with NewEgg
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Jay
Ordered on 12/16/2014
Very bad 1/8/2015 7:38:17 AM
First i got a different item than showing on the picture.
i tried to contact this seller many times and there is NO respond whatsoever!
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ex Brooklyn gal
Ordered on 11/21/2014
Good seller to deal with 12/4/2014 8:39:09 AM
The first battery arrived today. USPS in WI finally decided to send it on its way. When it seemed to be lost, a call to OrionGadgets was all it took. They sent another battery which I will refuse when it gets here. Don't have tracking so I can't see where it is.
Thanks for your quick response
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Ocean Optics
Ordered on 10/13/2014
11/4/2014 1:52:05 PM
Excellent Seller
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MLM
Ordered on 10/9/2014
Great Customer Service 10/31/2014 8:26:00 AM
The Logitech headphones I ordered were defective upon receipt. I called the seller to report the problem and a replacement was sent immediately and received in a couple of days later. I was expecting to have to ship the defective item back but I received an email saying that it was not necessary to return the defective item. It was a refreshing experience.
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Anonymous
Ordered on 10/5/2014
wrong item shipped/no response to e-mails about issue 10/27/2014 2:57:42 PM
I ordered a replacement battery for my son's cell phone. and I was sent a battery for a completely different phone. I sent 3 emails about the problem and did not receive any response. I will not be using newegg again.
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rht
Ordered on 7/10/2014
poor service by Orion 8/1/2014 11:23:30 AM
Never received ordered item. Attempted to contact seller twice, but no response. Finally "chatted" on line w/ Newegg to explain. They agreed to refund my order.
I can't understand why Newegg continues its relationship with Orion Gadgets. They don't appear to provide the level of service and quality products I have come to expect from Newegg.
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mjc522
Ordered on 6/18/2014
Never Delivered and Still Waiting On Refund 7/20/2014 12:13:53 AM
I ordered a two cases for my HTC Rezound. I would log on from time to time to attempt to track the package but when I'd click "Track Package" nothing would appear.
After three weeks with no package tracking I contacted the seller and they told me the package must have gotten lost and they'd issue a refund within 3-5 business days.

It's now been 10 days since I spoke to them and no refund has shown up in my bank account.
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ChunkiePanda
Ordered on 6/27/2014
Damaged Battery 7/11/2014 8:24:50 PM
Ordered HTC amaze battery, shipped quick, however it was a water damaged battery. Emailed twice, no reply.

Order at your own risk.
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Cell Dude
Ordered on 3/6/2014
Battery order bust. 4/8/2014 1:12:11 PM
This should have been an easy order. I bought an extended battery and extended rear cover for my Motorola Droid Bionic phone from OrionGadgets. I bought them as a set, yet they sent me the wrong rear cover. I sent them 3 emails over a week and they never answered. I finally contacted Newegg and complained. Newegg asked me a ton of questions. I even sent them photos of the incorrect item. Geez. I guess they managed to contact the Seller and get them to ship me a new cover. So it took about 3 weeks to get this straightened out.
I should have read the Seller reviews first. It turns out that this Seller has a lot of problems, one of which is not responding to customer emails. Surprise!
My phone battery works okay, but since this mess I researched the date codes on the Motorola battery. It turns out they sold me a battery made in 2011, this is 2014. I just hope it wasn't used.
Beware who you buy from here. I'm not coming back.
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philipcarol1
Ordered on 3/17/2014
speedy 4/1/2014 3:53:14 PM
rec'd order in just a couple of days!
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yz
Ordered on 12/12/2013
Item is not received and seller is not responding 1/6/2014 7:27:34 AM
I ordered a replacement battery for my Samsung Nexus phone and never received an item while the status of the order is shipped and delivered. I tried to contact a seller few times via emails and never had response.
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CN
Ordered on 12/1/2013
Thank you 12/8/2013 8:50:50 AM
I always order my electronic needs from Newegg and never had any bad experience even with the new market place. Thanks for the great experiences and services.

Product is describe and FAST delivery!
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InigoMontoya
Ordered on 11/3/2013
Scammers 11/8/2013 9:17:16 PM
These scammers sent me a used battery (it's all scratched up and barely holds a charge).

I will not be purchasing from them again.
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boop
Ordered on 10/30/2013
Barnes & Noble Nook Sync & Charger 11/3/2013 9:36:28 AM
Received quickly and the right item!
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Anonymous
Ordered on 9/5/2013
Requested return 11/3/2013 8:40:20 AM
I ordered wrong battery, requested return, never heard back from vendor
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2 out of 2 people found this review helpful. Did you?
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