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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Mr. G Products strives to offer the best values on the internet!
- Returns Policy
You may return most items for a refund or exchange as long as we receive the item within 30 days of delivery, in new, unused, and resalable condition inside its original packaging. Returns WILL NOT be accepted after the 30 day period without prior return authorization. Perishable and personalized items cannot be returned or exchanged. Exchanges are permitted for identical products and/or products of equal value only. Other product concerns will be handled under the manufacturer’s warranty.
Contact us immediately, via email or telephone, to begin replacement/return process. Order information and photo documentation will expedite the process in most instances.
Please send return requests for RMA info to:
firstname.lastname@example.org or email@example.com
Or contact us directly by dialing: 210-468-3000
Partial refunds & Restocking Fees
-Any unopened media item or non-media item in original condition that is returned within 30 days after delivery: 80% of item's price.
-Any item that has obvious signs of use: up to 50% of item's price.
-Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price
A refund can be expected within 3 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).
This time period includes:
- 5 to 10 business days transit time of package to Mr. G Products
- 3 to 5 business days for us to process your return
- Delays not in our control (shipping delays, technical or communication delays, etc)
We will send notification of your refund via e-mail once we've received and processed the returned item.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.