- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Monday thru Friday 9:00 am – 5:00 pm EST
BigSmileToys: Specialty Toy Headquarters. We are a company with over 50 years experience in the specialty toy business. We have been selling on the internet since 2003. We excel in customer service. We have had many positive testimonials. We are one the East Coast’s top Playmobil Dealers earning Platinum status. Breyer Horse - Gold Dealer. Klutz - Diamond Dealer. Gund Plush – Diamond Dealer. Madame Alexander Dolls – Gold Dealer. Plus many other quality lines.
- Returns Policy
We want you to be fully satisfied with your purchase and will accept returns on most items if returned within 30 days. All returns must be returned to us in new condition containing all of the manufacturer's original packaging, accessories, warranties, instruction manuals, etc.
You will be issued a refund less the shipping and handling charges for any returned item. Original shipping charges are not refundable.<br><br>
We are not responsible for any return shipping expenses or charges that might be incurred (unless it is damaged from the manufacturer).<br><br>
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.