- Returns Policy
• Return for exchange or refund will be allowed only within 7 Calendar days from receipt of merchandise.
• All authorized return merchandise must be unused and in it's original saleable packaging, All packaging, documentation, warranty cards, instructions and hardware MUST also be returned.
• Your Invoice and/or Packing Slip must also be returned.
• All returns must be sent Prepaid - no collect shipments will be accepted. Insure the returned parts for it's full value to protect yourself against loss with the carrier. We strongly recommend using UPS. If you send something Freight Collect to Passwordjdm, it will be refused by the Receiving Department. If we did not refuse at the time of delivery, your credit card will be charge for the shipping charges based on which carrier and which service utilized.
• No return or exchange on merchandise that shows signs of having been installed, modified, or painted.
• No return or exchange on Light Bulbs, Electrical Items, Used merchandise, Used JDM items or Special Order items.
• No return or exchange on Wheels and Tires that were shipped mounted and balanced.
• All Returns after a 24 hour period are subject to a 25% Re-stocking fee.
• No refund on Shipping charges.
• All return products must have a RETURN MATERIAL AUTHORIZATION # (RMA#) issued by Passwordjdm. Returns will be refused without an RMA number.
• No return or exchange on special order items.
• The RMA is valid for only 30 Calendar Days from the date issued. Passwordjdm needs to receive the product back within the 30 Calendar days; otherwise, you are subject to be billed for the item.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.