- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
iGearUSA.com is a leading online retailer and manufacturer of iPhone accessories that offers a large selection of products ranging from iPhone Car Kits, Cases, Chargers & Cables, Cradles & Docks, Headphones, Headsets, Screen Protectors, Touch Pen and more. We're based in City of Industry in beautiful southern California. We offer the latest Apple iPhone accessories with rapid fulfillment, expert support and excellent customer service.
- Returns Policy
Please inspect product immediately upon receipt and notify us of any damage, defect or shortage within 2 business days of delivery. Please be advised that the customer is responsible for paying all shipping costs for any/all returned items. The only exception is if the item is defective upon delivery and we hear from the customer--via email--within 2 business days of delivery. iGearUSA.com will pay the shipping, handling, and return shipping costs if the return is a result of our shipping error.
Returns and Exchanges must be made within 30 days of receiving the item. Please contact us as soon as possible to resolve any return issue as this is a time sensitive matter.
Refunds are only accepted for defective items, or due to an error on our part. We will honor the return of a defective item within 30 days of the order date. Returns that are due to customer error, or buyer’s remorse are subject to a 20% restocking fee. In these cases the shipping and handling costs will not be refunded. Note: Refunds and exchanges will only be processed within 30 days of your purchase.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.