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Monday – Friday (8:00 AM – 5:00 PM PST)
Mobi Technologies is a leading maker of portable consumer electronics dedicated to bringing practical and affordable solutions to parents and caregivers everywhere. Our enhancements to daily living are preferred and relied upon by discerning consumers of all ages. As innovators in family-oriented electronics, Mobi Technologies provides safe, high-quality products with great value––a combination upon which our loyal customers have come to depend.
Mobi Technologies has been honored with many prestigious national awards over the last eight years including: TechGirls Award, National Parenting Center, iParenting Media Award, National Parenting Publication Award, Consumer Electronics Association’s Design and Engineering Showcase Innovations Award (CEA).
Mobi Technologies is founded on the interests and needs of today’s families and lifestyles. Through the vision, energy, ideas, and talents of our people, we are constantly developing new products, improving current technologies, and searching for ways to apply creative designs and functions. Our offerings for juveniles include such innovative products as huggable, colorful nightlights and smart thermometers that speak in six languages and display results in seconds. Mobi’s wireless, digital audio/video security monitors provide safety for businesses as well as a wide age range of family members. And we have expanded multiroom monitoring via the Internet; with our software, activities can be monitored remotely from anywhere in the world. Mobi also touches the entertainment category with our famous Headphonies portable and fashionable speakers for mobile devices.
In keeping with our company’s mission of producing innovative, high quality, and safe products with great value, we also believe in offering only goods and services that will perform at the highest levels, upon which consumers can absolutely rely and trust. With hard work and dedication we challenge ourselves to always strive for excellence and to exceed our customer’s expectations. “We are dedicated to giving our best to our families. And to yours.”
- Returns Policy
All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from MOBI Technologies
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free shipping", MOBI Technologies will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. MOBI Technologies will refund back to your method of payment.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.