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- Returns Policy
These are Starnex ("we" or "our") Standard Return Policies applicable only to products purchased by you directly from the Newegg Marketplace.
All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Starnex Customer Service.
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
Any product not purchased from the Newegg Marketplace,
Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
Any product from which the UPC code has been removed from its packaging
Any product that exhibits physical damage
Standard 30-Day Return Policy
Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: 15%
This is our Standard 30-Day Return Policy. Items covered by this policy must be returned to Starnex within 30 days or 30 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product, and not the mere issuance of an RMA.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.