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AJ Madison, Your Appliance Authority
When it comes to appliances, AJ Madison has it all—extensive product knowledge, attentive service, huge selection and superior savings. As a premier authorized dealer, we combine the best aspects of a traditional storefront with the convenience and superior prices of online shopping. Our knowledgeable appliance specialists are here to turn complex choices into informed decisions.

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57 Reviews (52% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 25
Anonymous
Ordered on 12/9/2013
Speedy seller 1/16/2014 10:10:10 PM
Not sure about the experiences from the other customers, but I was 100% delighted with AJ Madison. I live in San Diego, CA and expected the shipment to take at minimum 2-3 weeks. Instead, I received my major appliance in just 8 days after placing my order. LOVE AJ Madison!
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Entity82
Ordered on 8/11/2013
Got appliance the very next day!!! 11/13/2013 9:56:14 AM
Super fast delivery and got an amazing price on the appliance.
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Anonymous
Ordered on 10/12/2013
Stove 10/24/2013 5:57:28 PM
Ordered on a stove on a Sunday evening. It was delivered on Thursday. AM Home Delivery called the day before to notify me of the delivery. The driver called me thirty minutes before the delivery.

The stove arrived in great shape and has been working well so far.
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Anonymous
Ordered on 8/29/2013
Don't Believe The Shipping Time 9/25/2013 7:20:24 AM
The price was great, and the product arrived in good condition. But 5-7 days ("business days", at that) for shipment was actually almost a month!
8/29 - Order placed at newegg.com
9/3 - Tracking info generated
9/24 - Item delivered

If delivery time matters to you at all, chose another seller. If this seller's price seems too good to be true, it's because they're not being straight about the shipping time.
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Will
Ordered on 8/26/2013
Horrible shipping 9/6/2013 12:52:21 PM
I ordered a new refrigerator from this company 2 weeks ago, and was told that I would have 3-7 day shipping. I am at 12 days as of right now, and the shipping company they use (AM Delivery) still shows it in transit from New York with no updates in 7 days. Customer support is closed for the majority of the month of September due to various holidays. I am unable to contact them for any help.

If you are reading this, don't order from this seller, I should have listened to the other people complaining about their shipping and support.

If I could rate them lower than 1 egg, I would... I am contacting newegg for support from them with regards to this.
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Raskey
Ordered on 6/26/2013
Good Products- No good Shipping Communication 7/27/2013 2:20:19 PM
I purchased a fridge, Great price! Shipping said 5-7 business days. However, 5-7 BEFORE it was shipped, and an additional 3 weeks to arrive. When emailing the seller, he sends a generic email stating it was shipped and to call this # after these times. First off, the times are when they are closed. So, call during typical operating business times. The shipping number is in a seperate email that was initially provided, and not given in follow up email. I did get a hold of the shippers, they said AJ Madison puts the product on a train, which adds another week or so to the shipping.
Aside from the lack of shipping communication, the product i received was great! The best price i have found from anywhere, PLUS free shipping. I would buy again, but know the shipping is longer than expected.
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Tessem
Ordered on 6/22/2013
Shipping Sucks 6/27/2013 8:10:39 AM
It says 5-7 days shipping what they mean is 21 days. No idea how the product is because I'm still 17 day out.
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Kevin
Ordered on 4/24/2013
Would not return applicance 5/9/2013 11:38:43 AM
I ordered an AC unit and was called prior to the delivery. The delivery men found our office which is a difficult task in our building. They did let the AC unit (which weighs about 140 lbs) drop when it was laying on it's side to it's bottom.
I needed to return the AC unit because we were unable to upgrade our electrical to support this unit. I asked if I could swap the unit with a model they sell that supports our electrical and they were unable to do anything. I was unable to speak with a manager directly about the issue and they were unable to help. I understand that this was my issue but it would be nice if you could return or exchange items. I did not see the no return policy on Newegg's page when ordering.
As a customer support manager I understand how customers want to be treated and this is not the way to do business.
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Anonymous
Ordered on 4/9/2013
5/3/2013 9:04:10 PM
Product arrived in 5 days as advertised and in great condition.
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Syber
Ordered on 4/24/2013
Seller has no control over there shipper AM Home delivery 5/1/2013 3:47:01 AM
Ordered 4-24-2013. Left New York 4-26-2013 for delivery. Arrived Florida 4-28-2013. Shipper AM Home delivery says it will not be this week, nothing headed your way so maybe next week. Ordered 4-24-2013 with 5 to 7 day delivery. Anticipated delivery May 6 to the 10th. if some thing is going to my area of the state. AJ Madison notified, did nothing.
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Joe
Ordered on 2/17/2013
Great Dryer, Fast Shipping 2/22/2013 8:24:45 AM
First, I was scared of the bad Reviews of AJ Madison, most are relate to the shipping. Since I'm not in rush, I decided to wait for it. I ordered on Sunday, they call me on Tuesday to confirmed the delivery. I received my dryer on Wednesday morning.Monday is Holiday,only took them 2 business days.(P.S. I'm in NY and the item was shipped from Brooklyn, NY)

The Dryer is very quiet and high quality. I'm very satisfy
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Steve S.
Ordered on 2/4/2013
Shipper "Lost" Our Washer 2/13/2013 6:57:20 AM
I can't give this seller a good review. I never received a tracking number. I finally called them and received one for AM Trucking. I tried to call and email them when I never heard from them for a delivery day. After a couple days I got through. I was told it was good that I called because the washer was sitting on a "missing items" list. The agent was very nice about it and felt bad, but that does not make up for losing a washer.

I am still waiting for a scheduled delivery date. I cannot recommend this seller to anyone due to their carriers' incompetence. How do you lose a washing machine? How does a freight carrier leave an item sitting in a corner in a warehouse without bothering to try and deliver it? The way the agent made it sound, if I had not called it would have sat in a corner on a "missing items" list forever.

This seller and their carrier reflect very poorly on Newegg.com. I caution anyone to be prepared for this if they buy from them.
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spoon
Ordered on 11/27/2012
Poor after sales service & beware of AJ Madison return policy 2/1/2013 1:25:51 PM
After we purchased muliple products from AJ Madison, and waited many weeks for the product to arrive. We discovered one of our kitchens had been built incorrectly & one of the two fridges would not fit. Still unpacked we wanted to return the product & exchange it for another model. I have had to chase AJ Madison for a reply & now discover, that not only will I have to arrange my own transport, with insurance, to return the product, I will be charged a 30% restocking fee. They didn't even seem interested in assisting me in any way in selecting a replacement product. We also discovered after installation of the oven we purchased, there was rust on the front panel, after having to chase them up for a response, they have not called, but emailed me wanting me to accept a 15% reduction & that the issue was purely cosmetic! Apparently I have just 2 days to make a decision, after that I could void their kind offer. No phone call, no care about customer service. What a shame.
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BeachBumTech
Ordered on 12/29/2012
Received Quickly 1/11/2013 8:54:41 AM
Received the shipment (Maytag washer) within 10 days of the order. Responded to emails and item exactly as described. No complaints!
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Anonymous
Ordered on 11/27/2012
Dirty Laundry 1/10/2013 11:36:45 AM
I ordered a washing machine from AJ Madison on 11/27/2012 and still have not recieved the it. I have called on several occasion to find out where the order is at and have been told it should be in next week. In fact, one representative told me the order is on a truck to the warehouse and should be in by the week of 1/7/13. I called on 1/10/13 and was told it will not be in until the 21st of January because of the manufacture. It seems odd that AJ Madison cannot get this item but I can order it at Home Depot today. I have started the process to get a refund on my order and will never deal with AJ Madison again. If you see them as a seller don't buy it.
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bob
Ordered on 1/2/2013
Worked out great 1/9/2013 7:57:37 PM
Great Pricing and all went well. The only thing keeping it from 5 stars is that the shipping tracking was a little hard to understand. The tracking number said it would be delivered on x day but in reality they called me on x day and wanted to schedule it to be dropped off at x+1 or x+2 day. I had arranged my work schedule to be off on day x so it was a little misleading. It was shipped by YRC shipping.
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V.P.
Ordered on 11/27/2012
AJ Madison Crooks! 1/1/2013 9:50:42 PM
Steer clear of those.

Ordered washer and drier on Cyber Monday. Says "in stock, will whip in 1-3 days". As of Jan.1 still nothing. I've called them multiple times. Every time same answer "will ship in few days". Still nothing shipped. Credit card charged by NewEgg same week as order placed . Status on NewEgg account page says "shipped" with bogus tracking number "777".

NewEgg used to be excellent service company. Now, every time I complain by e-mail to NewEgg customer service I got what appeared to be automated reply with no relevance to my issues. I specifically stated that I'm not interested in refund, I'm asking to expedite my order. "Jay" asking me to confirm that if I would like to get refund.

My regular orders still coming fine, but any complications become almost impossible to resolve.

NewEgg should prune those horrible "partners" to maintain service quality.

So far my case still unresolved. I'm more and more frustrated.
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drjsau
Ordered on 11/28/2012
Got tired of waiting 12/28/2012 9:31:02 AM
I ordered a LG clothes washer from them. Even though Newegg's website says "shipped" it in fact had not and was back ordered. After waiting a month I had to give up and ask Newegg to cancel the order. I would NEVER buy from AJ Madision again.
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Dirty Laundry
Ordered on 11/26/2012
super slow service shipping 12/19/2012 3:42:24 PM
Ordered 11/27/12 a LG washer machine, said was in stock ship in 3-5 days, now is 12/19/12 no washer , not shipped . Apparently same as other reviews. don't order if you want any items quickly. expect long long delays in shipping and customer service. would not buy from again.
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Dirty Laundry
Ordered on 11/26/2012
Shipping/Delay/Backorder 12/18/2012 6:58:08 PM
Seems to be the common denominator as with other reviewers supposed to be in stock, ship in 3-5 days. Ordered 11/26/12 still hasn't shipped, today is 12/18/2012. Recieved a email stating it was on backorder. Funny how Newegg's site says its still in stock. Wouldn't order from them unless you don't mind waiting for a month or more and excuses. Ordered the LG washer machine
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