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- Email This Seller
Mimotron Group, Inc. was established with one goal. Create a reputable and successful channel platform to resell/distribute quality products. We are dedicated professionals committed to provide the utmost excellence and unparalleled service.
We have been in e-Commerce business for more than 10 years. We understand that our customers are seeking great customer service support and security when shopping online. We are dedicated in providing the best online shopping experience to our customers by providing an easy, reliable and most of all, finding some of the best bargain out there.
We hope that Mimotron will serve all of these purposes. We strongly believe that our customers’ business is earned and not given.
If you have any questions, concerns, or suggestions about our products, service or website, please feel free to contact us and we will provide as much answers and solutions as possible.
Thank you for visiting Mimotron store here at Newegg Marketplace and given us your business opportunities that we value from all of our customers.
- Mimotron Group, Inc.
- Returns Policy
Warranty coverage and return policy for products purchased from Mimotron -
Lamp Products - We offer 30 days Full Refund for any dissatisfaction Lamp products you purchase from us.
All lamps carry 120 days Mimotron Warranty from the day of purchase.
Buyer pay one way shipping back to us and we pay the replacement shipping back to customers.
Non-defective returns subject to a 15% restocking fee.
Remote Control Products - 30 days Refund and Exchange only. Buyer pays for return shipping. Non defective return subject to 15% Restocking Fee.
Please contact us for any further questions about warranty coverage or service before purchase.
- Return for refund within: 30 days
- Return for replacement within: 30 days
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.