- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Monday – Saturday from 10am EST to 7pm EST. Closed on Sunday, but we do respond to emails on Sunday, usually towards the end of the day or early evening.
We know Tungsten. It's the only thing we sell. We've put together a unique and distinguished collection of top quality designer rings over the years. From simple understated bands, to elaborate designs incorporating carbon fiber, we have something for every taste. Whichever style you choose, we want you to be absolutely satisfied with your purchase. That's why we offer unmatched, industry leading guarantees on all of our jewelry. When you buy from us, you're not only getting an incredible piece of jewelry. You're getting total peace of mind.
We know customer service. Do you enjoy sending an email to a company and waiting 24-48 hours for a response to your question? Neither do we. That's why we answer emails almost around the clock. During normal business hours we will typically respond to an email within 20 minutes, but always within an hour. We continue to answer emails after hours as well. We do require sleep unfortunately, but we try not to let that get in the way too much.
- Returns Policy
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.