- Email This Seller
8:00 AM - 6:00PM EST Monday –Sunday
Ablackhorse has been in the Online business for over 7 years and we stock over 28,000 products from the following lines. Pet, Pond, Home and Garden, Equine, Ram Mounts, Wild Bird and replacement batteries for your laptops.
We pride ourself in quality customer service and urge you to contact us if there are any problems
Most of our items will ship Fedex. However, some will ship by USPS. Orders for Next Day or 2nd day shipping must be placed before 12:00 Noon EST for any gurantee of being shipped the same day. Vaccines are shipped in ice packs and if they melt during shipment the buyer accepts full responsibility and there will not be a reship or refund on vaccines.
- Returns Policy
You can return a purchasse within 30 days of receipt as long as it is not damaged,used and is shipped back in its original packaging. We refund the price of the item, minus any shipping charges we incurred to ship the item to the customer. Any items returned that are deemed not resaleable will either be discarded or returned to customer as long as customer pays for the return shipping postage.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.