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Monday - Friday: 6:00 am - 6:00 pm PST, Saturday - Sunday 6:00 am - 2:30 pm PST
VitaminLife offers hundreds of name brands and thousands of items at the lowest prices. Our Internet store is so large that no physical store could ever offer you the selection or convenience of VitaminLife.com.
VitaminLife also has a physical store in Redmond, Washington where we carry our top selling items. We are near the headquarters of Microsoft. If you are ever in the area, please visit us.
Shipping and Delivery:
Our lowest cost shipping option within the Continental United States is our flat rate of $5.95. Your package will be shipped for $5.95 regardless of dollar amount or size, unless it weighs over 25 pounds, in which case a surcharge may apply. When you select our flat rate shipping option, your package will be sent via US Postal Service, UPS Ground or Ontrac. Our shipping department generally chooses the shipping method. If you choose this option, please provide an address that is suitable for US post office e.g P O BOX when applicable and a street address for UPS and Ontrac packages. Please note: we reserve the right to choose the shipping carrier.
UPS/USPS Flat Rate Ground Shipments generally take 2-10 business days for delivery depending on your destination.
Please note, US Postal Service packages do not require a delivery confirmation signature.
Orders shipped to Alaska, Hawaii, Puerto Rico and the US Virgin Islands addresses will be charged a flat shipping rate of $9.75. Orders which contain individual items that weigh over 2.5 lbs. (shipping weight) may be subject to a shipping surcharge to these locations. Shipments sent to these locations are sent via US Postal Service Priority Mail.
Orders shipped to APO and FPO addresses are charged a flat shipping rate of $9.75. For security reasons, these packages do not receive valid tracking numbers. All packages sent to APO and FPO addresses are sent via United States Postal Service. Orders which contain individual items that weigh over 2.5 lbs. (shipping weight) may be subject to a shipping surcharge to these locations. Shipments sent to these locations are sent via US Postal Service Priority Mail.
All orders typically take 1-2 business days to process. UPS does not include the day the order ships, nor weekends or government holidays as shipping days.
If your address cannot be verified by our address verification system, your order may be delayed while we contact you to confirm the address.
Please note that we ship Monday through Friday, excluding US Government holidays. Backordered items generally ship within 2-10 business days provided they are available from the manufacturer.
Refrigerated items are kept in the refrigerator until they are ready to be shipped. After the items are in transit, they are susceptible to shipping temperatures. Unfortunately, VitaminLife does not have refrigerated packaging materials or ice packs. We recommend shipping during cooler months or selecting expedited shipping methods.
Customers are only charged one shipping charge and will not be charged additional shipping to send out backordered items. If a package is returned after 3 delivery attempts, returned due to an incorrect/incomplete address, or refused at delivery, you will be refunded for the total amount of the order less shipping and less a re-stocking fee of 15% of the total order amount.
- Returns Policy
We stand behind every item we sell. If you are not satisfied with your purchase for any reason, simply return the unused portion at your own shipping cost (unfortunately we cannot process empty containers as returns) in original packaging with your invoice within 30 days from delivery date for a prompt refund less shipping. We cannot process returns after 30 days. Please contact us for authorization before returning product, unauthorized returns will be subject to a 15% restocking fee.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.