- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
In today's virtual world it's hard to tell what's real and what's not, which companies are made up of telemarketers who don't know what a "ride" is and internet companies that work out of a garage where they hope to find the product you're looking for after you order it and your money is paid.
We've been in the game since 1982, long before most ski areas had opened the slopes to boarding. No matter what the time of year, we're stocked with thousands of boards, boots, bindings, clothing, and accessories. We guarantee safe delivery of your products with the absolute best guaranteed backup service you'll find anywhere in the industry.
We have 200,000 sq.ft. loaded with hundreds of thousands of items for your favorite sport all ready to ship within 24 hours of your order M-F.
The House has been in business for over 30 years, providing the best gear to riders worldwide. With our experience and expertise, you can order with confidence, either on our secure website or by calling us toll free at (800) 409-SNOW.
If you have any questions about doing business with us, please call us at (800) 409-SNOW or email us at firstname.lastname@example.org We will be happy to answer any questions you may have.
- Returns Policy
Within 30 days of the purchase of your order, you may return any product purchased from The House unused and in its original condition for credit or exchange. Please fill out the accompanying Exchange/Return form and include it with the products you are returning. Please note the reason for the return. Indicate if you prefer a charge credit (to the card originally used), or an exchange. If you're exchanging, let us know what you'd like by completing the information in the exchange item field. Pack and seal your return securely (in the original package if possible) and include the exchange/refund form. Packages must be returned prepaid; we cannot accept C.O.D. deliveries. For your protection, please use UPS, Fed Ex or Insured Parcel Post for shipment. Processing your return or exchange can take 2 to 3 weeks. If you need your item(s) sooner, please call Customer Service to make special arrangements. All credits will be placed on the credit card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. For additional information e-mail us at email@example.com.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.