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- Email This Seller
TrampolinePartsCenter is a leading online retailer of replacement trampoline parts. We supply replacement trampoline parts for all major brands of trampolines ranging from safety pads, enclosure nets, jumping mats, springs and accessories with the absolute highest quality at the very lowest price.
TrampolinePartsCenter has been providing replacement trampoline parts online for over 5 years, with thousands of happy customers, many of whom are returning customers!
TrampolinePartsCenter has 3 main focuses:
1. Customer Satisfaction
TrampolinePartsCenter believes that our customers are always our top priority! We work hard to ensure you're receiving the correct product with the right specs for your trampoline. We stand by the quality of our products, which is why our product warranty is among the best in the trampoline industry.
2. High Quality Products
We design, develop and engineer all of our own products directly with over-seas manufacturers and we employ the strictest of quality control processes. We hand inspect all products before shipping them, ensuring the highest quality products are received by our customers.
3. Providing Value
We built our business by providing superior trampoline parts and accessories for OEM manufacturers and brands. We set the bar in the industry for providing lower-cost, higher-quality parts for all makes, models, and trampoline brands. We strive every day to have the best price for comparable quality products, to provide live chat AND phone customer support, and ensuring our customers' satisfaction with every order placed.
- Returns Policy
FOR ANY RETURNS OR EXCHANGES, PLEASE CONTACT US TO BE ISSUED AN RMA NUMBER. ANY RETURN REQUESTS MADE THROUGH OUR SHOPPING CART SYSTEM WILL NOT BE ACCEPTED!
Our return policy depending on your situation is indicated below:
Returns Due to Promotions:
Please note that any purchases if returned will only be refunded for the amount of the original purchase price. No modifications will be made in terms of promotional discounts or weekly sales pricing for differential adjustments on refunds to processed.
If a product is put on promotion, and the product was previously purchased at a higher price, the customer will not receive the difference in price just because the items price was lowered after the customer purchased. For example if an item was purchased for $100, and the next day is put on sale for $90, the customer is NOT entitled to a $10 refund on that product.
Refunds Due to Customer Error:
For any return or refund due to customer error (i.e. ordering an incorrect item), customer will be responsible for shipping to us and will be charged a 25% restocking fee, on top of the original shipping costs incurred to TrampolinePartsCenter.com. Trampoline Parts Center will not refund the customer for the shipping cost incurred to ship the product back to us. In addition, customer will also be charged the original shipping cost to send the original item to them.
Example: Customer buys an item that costs $100 and no longer wants the item and wants a refund. The customer has to pay the shipping costs of returning the product + $25 (25% Restocking Fee) + $15 (Original Shipping Fee), so the total refund would be $60
All refunds will be processed within 48 hours of receiving returned merchandise. Bank processing times may vary, it may take up to 5 business days after the refund is processed to actually post to your account.
Returns Due to a Trampoline Part Center Error:
For any return or refund due to a mistake made by Trampoline Parts Center (i.e., we shipped out the wrong item), we will pay for shipping back to us and will not charge a restocking fee, or original shipping fees.
We will waive the restocking fee if the customer does an exchange for another item instead of a refund!
The customer must pay for the original shipping cost of the first item that was ordered.
Example: Customer buys an mat and wants to exchange the item. The customer has to pay the shipping costs of returning the product + the $9.50 (Original Shipping Fee of the 1st Item)
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.