Please contact us by email at firstname.lastname@example.org with ANY issue and we will attempt to resolve it immediately.
Monday - Friday, 9 AM - 5 PM CST
The Roost sells only brand new products and carries a large selection of sporting goods from most major manufacturers. We strive to provide superior customer service and a great shopping experience at the lowest possible prices.
Our goal is your satisfaction - we strive to provide an exceptional shopping experience. We ship all products within 2 business days.
- Returns Policy
Extended Return Policy
We understand that the Holidays can be a busy period for everyone, that’s why we’ve decided to extend our normal 30-day returns policy at The Roost!
Items purchased from The Roost between November 1 and December 31 can be returned any time before 5PM CST on January 31, 2017. Orders placed after 31 December will be subject to the normal 30-day RETURN POLICY.
The Roost offers a No-Hassle return policy. If for any reason you are not satisfied with your purchases from us, you are at liberty to return new and unopened items (including their accessories) in the original packaging within 30 days. if you do decide to return your purchase, you must contact us for a return authorization. For return information contact us at email@example.com or at 855-436-7329.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.