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- Returns Policy
There are no returns on hobby grade items including but not limited to airsoft, other rifles, tanks, boats, cars, trucks, planes and helicopters. We offer a working guarantee and can offer tech support to the best of our abilities, but hobby items take time to learn to use and we appreciate you continuing to learn about and use your hobby items.
The following SCOOTER/RIDE ON items are not acceptable for return: All High-Performance Parts, Electrical Items (Battery Chargers, Controllers, CDIs, Regulators, etc.), Items Sold By The Foot, Tools, Engines, Special Orders, Manuals, Books, Oils/Chemicals (consumables) or any Used Scooter Parts.
Performance Parts: We do not warranty any of these items or sell/approve for street use. Performance items come with the original manufacturers warranty against factory defects.
Manuals and Books: We do not warranty any manuals, books or publications of any kind.
Engines: Trend Times has a no-return policy on all engines, barring manufacturer defect or shipping damage.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.