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<b>CrazySaver</b> has been a top-rated seller on the Internet for over 15 years. We ship promptly and stand behind the products we sell.
- Returns Policy
Unconditional returns within 30-days of order date provided that item is returned to us at customer’s expense and item is packed in original packaging and in its original sellable condition. Shipping charges collected on buyers-remorse returns will not be refunded. Defective merchandise may be exchanged for exact same item, if available, for up to 30-days after purchase date. If exact item is not available, a full refund may be issued. After this period, customer should contact warranty provider.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.